IMPORTANT INFORMATION

COVID-19 UPDATE

COVID-19 presents unprecedented and extraordinary challenges for our communities,  our retailers, our teams, our customers and our business.

As the situation continues to evolve, we’re monitoring and acting on the latest recommendations from federal and state governments to adapt our business and ensure we continue to be provide our communities with access to the products and services they need.

Centre Update: 08/07/2020

These are difficult times for our community and our priority is the health, safety and wellbeing of our customers, retailers, team members and the broader community.

 

Following advice from the Victorian Government and the return to stage three restrictions, Chadstone remains open for our local community to shop for essential and necessary products and services they need.

 

With stage three restrictions the following stores and services will temporarily close from 11.59pm 8 July for six weeks:

  • Gyms
  • Beauty therapy, day spas, massage, nail bars, laser clinics, tanning and waxing salons
  • Cinemas and entertainment venues
  • Pubs

Our cafes, food court and dining operators can again remain open with take-away and delivery services available. Unaffected stores and services remain open for your convenience, with physical distancing in place.

 

We continue to have stringent health and safety measures in place including increased sanitisation and cleaning of high touch areas and heat-mapping to help our team identify any busy zones in our centre.  We will continue to monitor and follow advice from the government to ensure we remain a safe place to visit.

 

You can find updates via our website or please check with individual stores as opening hours may vary.

 

We thank you for your continued support and understanding during this unprecedented time.

 

Stay safe and we will get through this together 

FREQUENTLY ASKED QUESTIONS

WHAT ARE CHADSTONE’S TRADING HOURS?

We’ve changed our trading hours in response to the challenges presented by COVID-19.

From Monday 29 June, our trading ours resumed to Monday - Wednesday 9am - 5:30pm, Thursday to Saturday 9am - 9pm and Sunday 10am - 7pm.

Please check the Chadstone.com.au/opening-hours website prior to your visit for trading updates.

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category at chadstone.com.au/shopping. Please note some retailers have different operating hours. We recommend contacting individual stores to confirm prior to your arrival at the centre.

WHAT IS TEMPORARILY CLOSED OR RESTRICTED DUE TO CURRENT FEDERAL GOVERNMENT GUIDELINES?

The following venues, retailers and services are temporarily closed in each of our centres, in line with current government direction,:

  • beauty therapy
  • day spas
  • massage
  • nail bars
  • laser clinics
  • tanning and waxing salons
  • cinemas
  • gyms
  • entertainment venues and pubs
  • Food courts
    Our dining operators and cafés are open for takeaway and delivery.

Hairdressers and barbers can continue to operate but must strictly manage healthy physical distancing with their teams and customers. This includes a restriction on the number of customers in salons and adherence to the one person per four square metre restriction.

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES IS CHADSTONE TAKING?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures 
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements about recent cases in Melbourne.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

 

WHAT HAND SANITISER ARE YOU USING?

Hand sanitiser we are using is supplied by Scent Australia Clean in South Melbourne, and is a liquid hand sanitiser which is recommended for repeated use, for hands and other services that need disinfecting.

You can read more about the product here: https://www.scentaustraliaclean.com.au/

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others in the centre and, unless they are visiting with their household or family, to only visit on their own or in a group of two.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
HOW ARE YOU ENFORCING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

 

IS VALET OPEN?

Chadstone’s Valet Parking has now re-opened. 

Our Valet Parking attendants practise safe measures including use of disposable gloves, changed after every vehicle, wiping down touchpoints including steering wheel, gear lever, door handles and keys in addition to regular hand sanitisation.

Payments are contactless by eftpos or credit card only.


Visit www.chadstone.com.au/valet for more details.

 

IS THE VISITOR LOUNGE OPEN?

Chadstone’s Visitor Lounge is temporarily closed until further notice.

We apologise for any inconvenience and thank you for your support and understanding.

IS THE FREE SHUTTLE BUS IN OPERATION?

Chadstone’s shuttle bus service is temporarily suspended until further notice.

We apologise for any inconvenience and thank you for your support and understanding.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

WHY ARE YOU EXEMPT FROM MASS GATHERING RESTRICTIONS?

We continue to play an essential role in our community, providing you with access to the essential household items, products and services.

We continue to operate in line with government and relevant health authority’s guidance.

 

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

 

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer) 
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.


We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit:  https://www.health.gov.au/