Important Information

Covid-19 Update

COVID-19 presents unprecedented and extraordinary challenges for our communities, our retailers, our teams, our customers and our business.

As the situation continues to evolve, we’re monitoring and acting on the latest recommendations from federal and state governments to adapt our business and ensure we continue to be provide our communities with access to the products and services they need.

CENTRE UPDATE: 25/08/2020

Our team has been notified that there is a confirmed case of Coronavirus (COVID-19), a team member from Spotless (our cleaning contractor) who last worked in the centre on Saturday 8, August 2020.

We have received no advice which indicates there was any risk to our customers or retail team members who visited Chadstone.

The health, safety and wellbeing of our customers, team members and our community is always our highest priority and we thank you for your continued support.

CENTRE UPDATE: 18/08/2020

Our team has been notified that several employees from our cleaning contractor, Spotless, who worked overnight cleaning shifts at Chadstone, up until last week, have returned positive tests for COVID-19.

Spotless has informed us of the following information regarding each impacted team member:

  1. Positive test returned Monday 10 August, team member last on-site Wednesday 5 August
  2. Positive test returned Thursday 13 August, team member last on-site Tuesday 11 August
  3. Positive test returned Sunday 16 August, team member last on-site Wednesday 12 August
  4. Positive test returned Monday 17 August, team member last on-site Thursday 13 August
  5. Positive test returned Monday 17 August, team member last on-site Sunday 9 August
  6. Positive test returned Sunday 16 August, team member last on-site Sunday 16 August
  7. Positive test returned Monday 17 August, team member last on-site Sunday 9 August

We have received no advice from the Department of Health and Human Services (DHHS) which indicates there was any risk to our customers or retail team members.

The affected overnight cleaning team did not come into contact with any customers.

The health, safety and wellbeing of our customers, team members and our community is always our priority and we thank you for your continued support.

CENTRE UPDATE: 15/08/2020

Our team has been notified that there is a confirmed case of Coronavirus (COVID-19), a team member from Spotless (integrated facility services) who last worked in the centre on Tuesday 11, August 2020.

Spotless is working closely with the Department of Health and Human Services (DHHS) and we are making contact with each of our retailers as a precautionary measure.

We have received no advice which indicates there was any risk to our customers or retail team members who visited Chadstone.

The health, safety and wellbeing of our customers, team members and our community is always our highest priority and we thank you for your continued support.

CENTRE UPDATE: 09/08/2020

Our team has been notified that there is a confirmed case of Coronavirus (COVID-19), a team member from Tiffany and Co. who last worked in the store on Tuesday 4, August 2020.

Tiffany and Co. are working closely with the Department of Health and Human Services (DHHS) and we are making contact with each of our retailers as a precautionary measure. Tiffany and Co. is closed and will undertake a thorough sanitisation of the store, in line with DHHS recommendations.

The health, safety and wellbeing of our customers, team members and our community is always our highest priority and we thank you for your continued support.

CENTRE UPDATE: 05/08/2020

Our essential stores and services remain open.

Following government direction, from Thursday 6 August, only essential stores and services will be open for you to shop for the products and services you need.

Essential stores that remain open include:

  • supermarkets
  • fresh food, including butchers, bakeries and groceries
  • pharmacies
  • post offices
  • maternity services
  • convenience stores and newsagents
  • banks
  • medical centres
  • dry cleaners
  • optometrists

These are:

  • Aldi
  • ANZ Bank
  • Australia Post Office
  • Axil
  • Baby Bunting
  • Bailey Nelson
  • Bakers Delight
  • Bank Of Melbourne
  • Bonbons
  • Breadtop
  • Butchers Club
  • CBA
  • Chemist Warehouse
  • Coles
  • Colonial Fresh
  • Fisch
  • HSBC
  • Liquorland
  • Looksmart
  • My chemist
  • MyCar
  • NAB
  • Nextra
  • OPSM
  • Oscar Wylee
  • Petbarn
  • Spec Savers
  • The Asian Store
  • TLC Drycleaners
  • Westpac
  • Wishbone
  • Woolworths

For best access to these stores please use the Coles and Fresh Food entrances as well as the Ground Level Target Entrance.

Our cafes, restaurants, coffee shops and dining operators are open, serving take-away and home delivery.

  • Axil
  • D’Elephant
  • Dumplings Plus
  • Cupcake Queens
  • Fergusion Plaire
  • Fruitoholic
  • Gami Chicken
  • Gong Cha
  • Grill’d
  • IKA8
  • Jaspers Coffee
  • Lindt
  • Mad Mex
  • Mama’s Buoi
  • Marae Izakaya
  • Nandos
  • New Shanghai
  • Omi Wagyu
  • Papa Rich
  • Pepper Lunch
  • Rozzis Ground floor
  • Schnitz
  • Secret Kitchen BBQ
  • Sushi Jiro
  • Sushi Sushi LG
  • Sushi Sushi G
  • Shanghai Red
  • TGI Fridays

For best access to our food and dining operators please use Coles and Fresh Food entrances as well as the Ground Level Target Entrance.

All other retailers and sections of Chadstone will temporarily close.

Some stores may offer contactless click and collect and delivery services. For more information about contactless click and collect please contact the retailer directly.

The health and safety of our customers, retailers, team and community is always our highest priority.

Our safety measures remain in place, to ensure our centre is safe for those who rely on the service our retailers provide. These measures include:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser available in centre
  • Closures of playground and kids rides and the closure of massage chairs, until further notice

Please ensure that when you visit, you:

+ Plan your shopping trip and use the closest entry to the store you are visiting

+ Keep a healthy distance from other customers and team members

+ Ensure you wear a mask or face covering

+ Maintain good hygiene including washing your hands or using the hand sanitiser provided

+ Shop on your own, and only for an hour

And remember, if you are unwell, please stay home.

We will continue to monitor and act upon the advice of the Victorian Government as the situation changes. We would also recommend staying up to date with the latest advice by visiting: vic.gov.au/coronavirus or health.gov.au

Thank you for your continued support. We are in this together, please stay safe.

CENTRE UPDATE: 03/08/2020

Our team has been notified of two separate confirmed cases of Coronavirus (COVID-19), a team member from General Pants who last worked in the store on Thursday 23, July 2020 and a contractor from a tenancy under construction who last worked in centre on Thursday 30, July 2020.

Both General Pants and the construction firm are working closely with the Department of Health and Human Services (DHHS) and we are making contact with each of our retailers as a precautionary measure. For the time being, General Pants and the tenancy under construction will close and undertake a thorough sanitisation, in line with DHHS recommendations.

The health, safety and wellbeing of our customers, team members and our community is always our highest priority and we thank you for your continued support.

CENTRE UPDATE: 22/07/2020

In line with Government direction, you must now wear a mask or face covering during your visit to our centre from Thursday 23, July.

Help our community stop the spread of COVID-19 by keeping a healthy distance from each other.

And remember, if you have any COVID-19 symptoms, please do not enter the centre.

*Face masks and coverings are now compulsory for everyone over the age of 12 when you’re out in public.
*This excludes people who cannot wear a mask for a medical reason. You may be asked to provide documentation to support this to our team, or to bring that documentation along with you next time you visit us.

The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website for regular updates.

CENTRE UPDATE: 21/07/2020

Our team has been notified of two separate confirmed cases of Coronavirus (COVID-19), a team member from David Jones who last worked in the store on Monday 13, July 2020 and a team member from Mad Man Barbershop who last worked in the store on Friday 17, July 2020.

Both David Jones and Mad Man Barbershop have since carried out thorough sanitisation and are working closely with the Department of Health and Human Services (DHHS).

We have received no advice which indicates there was any risk to our customers or retail team members who visited Chadstone.

The health, safety and wellbeing of our customers, retailers, team members and our community is always our highest priority and we thank you for your continued support.

CENTRE UPDATE: 16/07/2020

We face new challenges as we continue to navigate the ongoing COVID-19 pandemic and have made the decision to reduce our trading hours to 10am - 5pm every day until further notice.

We continue to play an essential role for our communities, especially during this time of concern, providing access to fresh food, household items, medical services and banking.

The health, safety and wellbeing of our customers, retailers, team members and our community is always our highest priority and we thank you for your continued support.

CENTRE UPDATE: 08/07/2020

These are difficult times for our community and our priority is the health, safety and wellbeing of our customers, retailers, team members and the broader community.

Following advice from the Victorian Government and the return to stage three restrictions, Chadstone remains open for our local community to shop for essential and necessary products and services they need.

With stage three restrictions the following stores and services will temporarily close from 11.59pm 8 July for six weeks:

  • Gyms
  • Beauty therapy, day spas, massage, nail bars, laser clinics, tanning and waxing salons
  • Cinemas and entertainment venues
  • Pubs

Our cafes, food court and dining operators can again remain open with take-away and delivery services available. Unaffected stores and services remain open for your convenience, with physical distancing in place.

We continue to have stringent health and safety measures in place including increased sanitisation and cleaning of high touch areas and heat-mapping to help our team identify any busy zones in our centre. We will continue to monitor and follow advice from the government to ensure we remain a safe place to visit.

You can find updates via our website or please check with individual stores as opening hours may vary.

We thank you for your continued support and understanding during this unprecedented time.

Stay safe and we will get through this together

FREQUENTLY ASKED QUESTIONS

WHAT ARE CHADSTONE'S TRADING HOURS?

We’ve changed our trading hours in response to the challenges presented by COVID-19.

Our trading hours are 10am - 5pm Monday - Sunday.

Please check the Chadstone.com.au/opening-hours website prior to your visit for trading updates.

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category at chadstone.com.au/shopping. Please note some retailers have different operating hours. We recommend contacting individual stores to confirm prior to your arrival at the centre.

WHAT IS TEMPORARILY CLOSED OR RESTRICTED DUE TO CURRENT FEDERAL GOVERNMENT GUIDELINES?

The following venues, retailers and services are temporarily closed in each of our centres, in line with current government direction,:

  • beauty therapy
  • day spas
  • massage
  • nail bars
  • laser clinics
  • tanning and waxing salons
  • cinemas
  • gyms
  • entertainment venues and pubs
  • Food courts
    Our dining operators and cafés are open for takeaway and delivery.

Hairdressers and barbers can continue to operate but must strictly manage healthy physical distancing with their teams and customers. This includes a restriction on the number of customers in salons and adherence to the one person per four square metre restriction.

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES IS CHADSTONE TAKING?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements about recent cases in Melbourne.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

WHAT HAND SANITISER ARE YOU USING?

Hand sanitiser we are using is supplied by Scent Australia Clean in South Melbourne, and is a liquid hand sanitiser which is recommended for repeated use, for hands and other services that need disinfecting.

You can read more about the product here: https://www.scentaustraliaclean.com.au/

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others in the centre and, unless they are visiting with their household or family, to only visit on their own or in a group of two.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
HOW ARE YOU ENFORCING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

IS VALET OPEN?

Chadstone’s Valet Parking will be temporarily closed until further notice from 5pm Wednesday 5 August.

We apologise for any inconvenience and thank you for your support and understanding.

IS THE VISITOR LOUNGE OPEN?

Chadstone’s Visitor Lounge is temporarily closed until further notice.

We apologise for any inconvenience and thank you for your support and understanding.

IS THE FREE SHUTTLE BUS IN OPERATION?

Chadstone’s shuttle bus service is temporarily suspended until further notice.

We apologise for any inconvenience and thank you for your support and understanding.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

AM I REQUIRED TO WEAR A MASK WHEN I VISIT?

In line with the Government directive, you must wear a mask or a face covering including when you visit our centre.

Help our community stop the spread of COVID-19 by keeping a healthy distance from each other.

And remember, if you have any COVID-19 symptoms, please do not enter the centre.

*Face masks and coverings are now compulsory for everyone over the age of 12 when you’re out in public.
*This excludes people who cannot wear a mask for a medical reason.

You may be asked to provide documentation to support this to our team, or to bring that documentation along with you next time you visit us

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/