WELCOME BACK

HELP KEEP OUR COMMUNITY SAFE

We know everyone has a responsibility to help stop the spread of COVID-19 and we ask our community to do the right thing and use a commonsense approach.

If you’re shopping at Chadstone this festive season, please protect our community by following these simple steps.

Plan your visit before you arrive to park and shop with ease

PLAN YOUR VISIT

It’s important to plan your visit before you arrive, in order to shop safely and efficiently. Use our centre map to find store locations and decide which car park and entry is most convenient for you.

FIND OUT MORE
Visit earlier in the week or before 11:00am to park and shop with ease

VISIT EARLIER

Consider shopping earlier in the week and before 11:00am to park and shop with ease.

We recommend shopping on your own, or limiting who you shop with, as well as limiting your time with us.

Practise safe hygiene by always washing your hands and using hand sanitiser

PRACTISE SAFE HYGIENE

· Avoid using your hands on high touch point areas such as railings and lift buttons

· Wash your hands regularly, including after touching common surfaces, and after coughing or sneezing

· Use hand sanitiser stations, conveniently placed throughout the centre

· If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it. Or, if you do not have a tissue, cover your mouth and nose with your upper sleeve

· If you have even the slightest of COVID symptoms, please do not enter the centre

Physical distancing (1.5m)

ALWAYS KEEP YOUR DISTANCE

· Please always keep a healthy distance (1.5m) from other people, including customers and team members

· As a reminder, physical distancing window signage and floor decals have been placed around the centre, including in stores

· Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police

Always wear a face mask in centre

WEAR A FACE MASK

· If you choose to visit, please remember you must always wear a mask

Face masks are compulsory for everyone over the age of 12 when you’re out in public.
This excludes people who cannot wear a mask for a lawful excuse or exception.

CENTRE UPDATES

COVID-19 presents unprecedented and extraordinary challenges for our communities, our retailers, our teams, our customers and our business.

As the situation continues to evolve, we’re monitoring and acting on the latest recommendations from federal and state governments to adapt our business and ensure we continue to be provide our communities with access to the products and services they need.

CENTRE UPDATE: 26/10/2020

We can’t wait to welcome you back with your favourite stores, hairdressing and beauty services, cafes and restaurants reopening their doors from Wednesday 28, October 2020. Our team has been working hard to get our centre ready with new COVID-19 safety plans in place as your safety remains our top priority.

To support a safe environment, shopping may look a little different as we’ve implemented additional measures to help with crowd management, shop front and virtual queuing and increased cleaning and sanitisation. We want to help you, so before you visit please check out our tips and tricks below on how to shop safely and plan your trip.

Across our centre we have a number of safety initiatives in place including:

  • Hand sanitiser at all entrances
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Physical and digital signage and PA announcements reminding customers to keep a safe distance apart
  • Floor decals and physical distancing reference points in key areas
  • Traffic and density management in our carparks and our malls
  • Additional customer service staff to assist with managing social distancing
  • Virtual queuing system to support our stores manage customer capacity limits
  • Designated entry and exit points
  • Queuing areas in high traffic locations and entrances
  • Additional outdoor dining options

When you visit us please ensure you:

  • Plan your shopping trip and use the closest entry to the store you are visiting
  • Shop early and check our website for updates
  • Keep a healthy 1.5 metres distance from other customers and team members
  • Ensure you wear a well fitted face mask
  • Maintain good hygiene including washing your hands or using the hand sanitiser provided
  • Limit the number of people you shop with
  • Book time to shop using the store’s queuing systems

And remember, to respect your fellow shopper and if you feel unwell, please stay home.

We are also proud to announce our partnership with St John Ambulance, who supports the safety initiatives we’ve developed and implemented across our centre. We will continue to monitor and act upon the advice of the Victorian Government and you can stay up to date by visiting: vic.gov.au/coronavirus

Thank you for your continued support and co-operation.

CENTRE UPDATE: 16/10/2020

Our team has been notified that two customers who visited Chadstone between 25 September and 28 September 2020 have returned positive tests for COVID-19.

The Department of Health and Human Services is working to ensure all close contacts of the two customers are self-isolating while awaiting test results. For the latest case information and alerts, you can visit https://www.dhhs.vic.gov.au/case-locations-and-outbreaks

We’re continuing to support the teams and businesses who’ve been directly impacted and working to ensure everyone is safe when they’re visiting the centre.

The DHHS continues to advise that good hygiene is critical for slowing the spread of COVID-19, especially after using the bathroom. We have sanitiser located throughout the centre, including at the entry/exit to amenities, and we encourage everyone to make use of the sanitiser regularly to help protect themselves and others and ensure they are wearing a face masks.

We understand the ongoing concern around these recent cases and we will continue to share the latest information as appropriate.

CENTRE UPDATE: 09/10/2020

As reported yesterday, our team was notified that another retail team member has returned a positive test for COVID-19. The person last worked at Ferguson Plarre on Thursday 8 October (yesterday) and is isolating, in line with the advice of authorities. There have been no further cases since yesterday’s update.

The Department of Health and Human Services is working with the team at Ferguson Plarre to arrange a deep clean and sanitisation of the store. For the latest case information and alerts, you can visit https://www.dhhs.vic.gov.au/case-locations-and-outbreaks

We’re continuing to support each of the teams and businesses who’ve been directly impacted and are continuing with our rigorous cleaning schedule, including deep cleans and sanitisation as required.

The DHHS team remains on-site for walk-in, priority testing, which is available for retailers only. The DHHS recommends a test for anyone who:

· Worked at or visited Chadstone between 23 September and 8 October

· Is concerned about potential exposure to positive cases of COVID-19 at Chadstone

· Has already returned a negative test but has since developed symptoms

The drive-thru testing site will continue to operate for retailers, customers and the broader community until Sunday, and you can keep up to date with the drive-thru testing unit via https://www.dhhs.vic.gov.au/where-get-tested-covid-19

We will continue to share the latest information as appropriate.

CENTRE UPDATE: 08/10/2020

Our team has been notified that another retail team member has returned a positive test for COVID-19. The person last worked at Ferguson Plarre on Thursday 8 October (yesterday) and is following the advice of authorities.

The Department of Health and Human Services is working with the team at Ferguson Plarre to ensure all close contacts of the person are self-isolating while awaiting test results. For the latest case information and alerts, you can visit https://www.dhhs.vic.gov.au/case-locations-and-outbreaks

We’re continuing to support the teams and businesses who’ve been directly impacted and have arranged for deep clean and sanitisation overnight. We’re continuing to work alongside the Department of Health and Human Services (DHHS) to ensure everyone is safe when they’re visiting the centre, including each of your teams.

To help ensure the safety of everyone coming to work at Chadstone, as we’ve previously shared, the DHHS team will remain on-site for walk-in testing, for retailers only. It’s recommended anyone who worked at or visited Chadstone between 23 September and 8 October be tested as a precaution. The drive-thru testing site will continue to operate for retailers, customers and the broader community until further notice, and you can keep up to date with the drive-thru testing unit via https://www.dhhs.vic.gov.au/where-get-tested-covid-19

The DHHS continues to advise that good hygiene is critical for slowing the spread of COVID-19, especially after using the bathroom. We have sanitiser located throughout the centre, including at the entry/exit to amenities, and we encourage everyone to make use of the sanitiser regularly to help protect themselves and others and ensure they are wearing a face masks.

We understand the ongoing concern around these recent cases, especially for each of our teams coming to work at Chadstone. We will continue to share the latest information as appropriate.

CENTRE UPDATE: 07/10/2020

The Department of Health and Human Services has confirmed there are no additional cases related to our centre as part of today’s COVID-19 update. For the latest case information and alerts, you can visit https://www.dhhs.vic.gov.au/case-locations-and-outbreaks

We’re continuing to support the teams and businesses who’ve been directly impacted, and our team is working alongside the Department of Health and Human Services (DHHS) and other key agencies, to ensure everyone is safe when they’re visiting the centre.

It’s still recommended anyone who worked at or visited Chadstone between 23 September and 2 October 2020 be tested as a precaution. The drive-thru testing site will continue to operate for retailers, customers and the broader community until Sunday 11 October, and you can keep up to date with the drive-thru testing unit via https://www.dhhs.vic.gov.au/where-get-tested-covid-19

We will continue to share the latest information as appropriate.

CENTRE UPDATE: 06/10/2020

There has been another update from the Victorian Government regarding the recent cases of COVID-19 linked to our centre, and we wanted to share the latest information provided to our team.

Our team has been notified that another retail team member has returned a positive test for COVID-19. The person last worked at Diesel on Wednesday 30, September 2020 and is following the advice of authorities, self-isolating and seeking medical treatment, where required. For the latest case information and alerts, you can visit https://www.dhhs.vic.gov.au/case-locations-and-outbreaks

We’re continuing to support the teams and businesses who’ve been directly impacted as we know this is a difficult event for everyone to navigate. Our team is working around the clock, alongside the Department of Health and Human Services (DHHS) and several other key Victorian agencies, to ensure everyone is safe when they’re visiting the centre.

It’s recommended anyone who worked at or visited Chadstone between Wednesday 23, September and Friday 2, October 2020 be tested as a precaution. The drive-thru testing site will continue to operate for retailers, customers and the broader community until further notice, and you can keep up to date with the drive-thru testing unit via https://www.dhhs.vic.gov.au/where-get-tested-covid-19

We will continue to share the latest information as appropriate.

CENTRE UPDATE: 05/10/2020

We wanted to provide you with an update on the COVID-19 situation which has impacted several people who have worked at or visited Chadstone.

Unfortunately, as confirmed by DHHS, the first Chadstone case was a result of someone who had failed to self-isolate after family members were diagnosed with COVID-19. This person was a third-party contractor engaged by a retailer - they were not employed by Chadstone.

Our team is working closely with the Department of Health and Human Services (DHHS), supporting the department as it continues contact tracing and ensuring we have all relevant information to coordinate our response effectively.

Our priority is to ensure Chadstone is safe for everyone who is coming to our centre and relying on the service our centre provides. We have been rigorous in our commitment to cleaning, hygiene and sanitising – which has been acknowledged by the Victorian Premier Daniel Andrews and our Deputy Chief Health Officer.

We understand the ongoing concern around these recent cases and we will continue to share the latest information when appropriate.

For more information, please visit https://www.dhhs.vic.gov.au/case-locations-and-outbreaks

CENTRE UPDATE: 30/09/2020

Our team has been notified that several people who were present at Chadstone – The Fashion Capital between Wednesday 23, September and Monday 28, September 2020 have returned positive tests for COVID-19.

We’re making contact with all our retailers as a precautionary measure and have conducted a deep clean and sanitisation throughout the centre, focussing on high traffic touch points as well as areas which the DHHS has identified as having been visited. The impacted retailers have also undertaken deep cleaning and sanitisation in their premises. This is in addition to the thorough cleaning schedule we already have in place.

If you have visited Chadstone between Wednesday 23, September and Monday 28, September 2020 and are experiencing COVID-19 symptoms, please get tested. Find your closest testing station at https://www.dhhs.vic.gov.au/where-get-tested-covid-19

We will continue to monitor and act upon the advice of the DHHS and will provide our retailers and customers with additional updates when appropriate.

FREQUENTLY ASKED QUESTIONS

WHAT ARE CHADSTONE'S TRADING HOURS?

We are pleased to share we are now open:

Monday - Wednesday: 9am - 5:30

Thursday - Saturday: 9am - 9pm

Sunday: 10am - 7pm

Please check our opening hours prior to your visit for the most up to date hours.

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category at chadstone.com.au/shopping. Please note some retailers have different operating hours. We recommend contacting individual stores to confirm prior to your arrival at the centre.

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES IS CHADSTONE TAKING?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements about recent cases in Melbourne.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

WHAT HAND SANITISER ARE YOU USING?

Hand sanitiser we are using is supplied by Scent Australia Clean in South Melbourne, and is a liquid hand sanitiser which is recommended for repeated use, for hands and other services that need disinfecting.

You can read more about the product here: https://www.scentaustraliaclean.com.au/

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others in the centre and, unless they are visiting with their household or family, to only visit on their own or in a group of two.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
HOW ARE YOU ENFORCING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

IS VALET OPEN?

Chadstone’s Valet Parking is now open.

Click here to find out more.

IS THE VISITOR LOUNGE OPEN?

Chadstone’s Visitor Lounge is temporarily closed until further notice.

We apologise for any inconvenience and thank you for your support and understanding.

IS THE FREE SHUTTLE BUS IN OPERATION?

Chadstone’s shuttle bus service is temporarily suspended until further notice.

We apologise for any inconvenience and thank you for your support and understanding.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

AM I REQUIRED TO WEAR A MASK WHEN I VISIT?

In line with the Government directive, you must wear a mask including when you visit our centre.

Help our community stop the spread of COVID-19 by keeping a healthy distance from each other.

And remember, if you have any COVID-19 symptoms, please do not enter the centre.

*Face masks and coverings are now compulsory for everyone over the age of 12 when you’re out in public.
*This excludes people who cannot wear a mask for a lawful excuse or exception.

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/