BUTLER

  • MAKE A BOOKING
  • CONTACT US
  • GIFT CARDS
  • FAQs

Same Fashion Capital, entirely different experience. Your visit to Chadstone will be upgraded to five-star with a Chadstone Butler acting as your one-on-one personal assistant to attend to your errands. They will be on hand to assist with everything from finding stores, carrying your shopping as well as organising VIP appointments and restaurant bookings (subject to availability). If Chadstone has it, your butler can organise it for you.

The experience begins when you arrive at Chadstone Valet Parking. Your Butler will serve light refreshments on arrival at the Luxury Lounge along with a cloaking service. Then when you are ready, the shopping begins. Your Butler and the Hands Free Shopping Service will make sure that as you purchase your parcels will be collected and minded by the Chadstone Premium Guest Services team.

Your family and friends might join you on your shopping spree but please remember your Butler will be personally assigned to you, and only you, for the duration of your shopping experience. If your guests do require additional assistance, then it can be arranged on request. We aim to make this experience as stress free, enjoyable and personalised as possible so if you have any particular requests please let us know during your pre-consultation call so that we can do our best to accommodate you.

MAKE A BOOKING

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CONTACT US

Our Premium Guest Services team are here to help you enjoy an experience unlike any other.

If you have any questions simply visit our Concierge Desk or call us on (03) 9563 3355.

GIFT CARDS

An unparalleled premium gift experience.

Book a Butler Service as a gift for family, friends or valued clients by purchasing a Chadstone Gift Card to the equivalent of a 2 hour, 3 hour or 4 hours service. The recipient can redeem this gift card when booking their Butler in centre.

You can order Gift Cards online or purchase from our Concierge Desk in the centre.

FREQUENTLY ASKED QUESTIONS

DO I HAVE TO BOOK ONLINE?

Yes, bookings must be made online via this webpage.

WHAT ARE THE DATES AND TIMES AVAILABLE FOR ATTENDING SESSIONS AND HOW LONG ARE SESSION TIMES?

The Butler Service is available every day of the year, excluding Good Friday and Christmas Day. Timeslots are confined to centre opening hours and availability may vary daily.

Session times are for 2, 3 or 4 hours.

HOW MUCH DOES THE SERVICE COST?

This service is charged in 2, 3 or 4 hour timeslots please refer below:

2 hours - $275 including GST

3 hours - $375 including GST

4 hours - $475 including GST

IS THERE A MAXIMUM AMOUNT OF PEOPLE THAT CAN BE PART OF A BOOKING?

Your Butler acts as your one-on-one personal assistant to attend to your errands. You may have friends and family with you; however, your Butler will be personally assigned to you and will take instructions from you only. Your Butler is not required to take instructions from anyone else in your group.

Additional assistance may be available on request. Please do let us know if you have any particular requests on your pre-service consultation call so that we can do our best to accommodate you.

DO YOU ACCOMMODATE GROUP BOOKINGS OR BOOKINGS FOR SPECIAL EVENTS?

Yes, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355.and we will do our best to accommodate your needs.

WHERE DO I BEGIN MY BUTLER EXPERIENCE?

Check-in for the Chadstone Butler Service at the Valet Parking desk on the Lower Ground Level, next to Williams-Sonoma. See map here.

WHAT TIME SHOULD I ARRIVE?

Please arrive 10 minutes before your booking. If you are running late, we will do our very best to accommodate you but cannot guarantee we can hold your booking or that we will be in a position to make up for any time lost due to lateness.

WHERE SHOULD I PARK?

Valet Parking is located on Level P1 of Carpark A (Lower Ground, David Jones Car Park), easily accessed off Chadstone Road.

WHAT IF I WANT TO CHANGE MY BOOKING?

If you wish to cancel or reschedule your booking, please contact the Concierge Desk on

(03) 9563 3355.

Cancelling your booking

We will provide a full refund if you request to cancel your booking at least 24 hours your session time.

If you request to cancel your booking less than 24 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please call us on the phone number provided above. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

Rescheduling your booking

If you request to reschedule your booking 48 hours or more before your session time, you can reschedule to another date or time (if available) at no cost.

If you request to reschedule your booking less than 48 hours before your session time, your request will be refused, unless there are exceptional circumstances. If you believe there are exceptional circumstances, please call us on the phone number provided above. In such circumstances, we may agree to your request to reschedule to another session time (subject to availability).

WHAT IF I AM LATE AND MISS MY SESSION?

Unfortunately, if you are late or miss your session there is no guarantee that we can fit you in to another session.

There are no refunds (including partial refunds) for missed sessions. However, if you believe there are exceptional circumstances, please call us on (03) 9563 3355. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

WHAT ARE THE TERMS AND CONDITIONS FOR THE SERVICE?

Please review our Service Conditions in full, available here: https://a.storyblok.com/f/62672/x/acfbfd96f4/butler-chadstone-service-conditions.pdf .

WHAT COVID SAFETY MEASURES WILL APPLY FOR THE SERVICE?

Provisions have been put in place for your safety and the safety of other customers and staff at Chadstone, these include but are not limited to:

  • Hand sanitiser at all entrances;
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas;
  • Physical and digital signage and PA announcements reminding customers to keep a safe distance apart;
  • Floor decals and physical distancing reference points in key areas;
  • Traffic and density management in our carparks and our malls;
  • Additional customer service staff to assist with managing social distancing;
  • Virtual queuing system to support our stores in managing customer capacity limits;
  • Designated entry and exit points;
  • Queuing areas in high traffic locations and entrances; and
  • Additional outdoor dining options.

When you participate in the service please ensure you:

  • Maintain good hygiene including washing your hands or using the hand sanitiser provided;
  • Keep a healthy 1.5 metres distance from other customers and team members; and
  • Keep a healthy 1.5 metres distance from other customers and team members,

You must adhere to all government restrictions imposed in respect of COVID-19 at the time of your visit to Chadstone whilst using the service.

To read more about what Chadstone is doing from a COVID Safe perspective, please click here.

WHO DO I CONTACT IF I HAVE A QUESTION OR COMPLAINT ABOUT THE SERVICE?

For any queries in relation to your booking please contact by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355.and we will do our best to accommodate your needs.

What is your cancellation and refunds policy?

We will provide a full refund if you request to cancel your booking at least 24 hours your session time.

If you request to cancel your booking less than 24 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please call us on (03) 9563 3355. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

Please review our Service Conditions (including our Refund and Cancellation Policy) in full, available here: https://a.storyblok.com/f/62672/x/acfbfd96f4/butler-chadstone-service-conditions.pdf

CAN I USE A CHADSTONE GIFT CARD TO REDEEM A SERVICE?

Yes, however we can only facilitate payment via Chadstone Gift Card in part or full, in person, at the Concierge Desk.

ARE THERE ANY ERRANDS A BUTLER CANNOT ASSIST ME WITH?

Yes. There are certain errands your Butler cannot assist you with. These may include carrying bulky, oversize or overweight goods on your behalf, providing child minding services, handling or storing your identification documents and handling or storing your money or credit cards.

All services and errands are limited to within the property of Chadstone – The Fashion Capital. Your Butler cannot perform errands that take them off the property.

Services and errands requested must not breach any laws or put your Butler at risk of injury.

Please do let us know if you have any particular requests on your pre-service consultation call so that we can do our best to accommodate you.

WHEN WILL I RECEIVE MY PRE-SERVICE CONSULTATION CALL?

We will endeavour to call you for a pre-service consultation call prior to your session time (in the availability period you select during the booking process) so that we can do our best to accommodate your needs on the day.

If we are unable to contact you prior to your session time, any plans and arrangements requested by you as part of the service will be limited to those that are able to be made during your session time.

Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 9:00pm
Friday
9:00am - 9:00pm
Saturday
9:00am - 9:00pm
ANZAC Day
1:00pm - 7:00pm
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