BUTLER

Yes, bookings must be made online via this webpage.

The Butler Service is available every day of the year, excluding Good Friday and Christmas Day. Timeslots are confined to centre opening hours and availability may vary daily.

Session times are for 2, 3 or 4 hours.

This service is charged in 2, 3 or 4 hour timeslots please refer below:

2 hours - $275 including GST

3 hours - $375 including GST

4 hours - $475 including GST

Your Butler acts as your one-on-one personal assistant to attend to your errands. You may have friends and family with you; however, your Butler will be personally assigned to you and will take instructions from you only. Your Butler is not required to take instructions from anyone else in your group.

Additional assistance may be available on request. Please do let us know if you have any particular requests on your pre-service consultation call so that we can do our best to accommodate you.

Yes, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355.and we will do our best to accommodate your needs.

Check-in for the Chadstone Butler Service at the Valet Parking desk on the Lower Ground Level, next to Williams-Sonoma. See map here.

Please arrive 10 minutes before your booking. If you are running late, we will do our very best to accommodate you but cannot guarantee we can hold your booking or that we will be in a position to make up for any time lost due to lateness.

Valet Parking is located on Level P1 of Carpark A (Lower Ground, David Jones Car Park), easily accessed off Chadstone Road.

If you wish to cancel or reschedule your booking, please contact the Concierge Desk on

(03) 9563 3355.

Cancelling your booking

We will provide a full refund if you request to cancel your booking at least 24 hours your session time.

If you request to cancel your booking less than 24 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please call us on the phone number provided above. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

Rescheduling your booking

If you request to reschedule your booking 48 hours or more before your session time, you can reschedule to another date or time (if available) at no cost.

If you request to reschedule your booking less than 48 hours before your session time, your request will be refused, unless there are exceptional circumstances. If you believe there are exceptional circumstances, please call us on the phone number provided above. In such circumstances, we may agree to your request to reschedule to another session time (subject to availability).

Unfortunately, if you are late or miss your session there is no guarantee that we can fit you in to another session.

There are no refunds (including partial refunds) for missed sessions. However, if you believe there are exceptional circumstances, please call us on (03) 9563 3355. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

Please review our Service Conditions in full, available here: https://a.storyblok.com/f/62672/x/acfbfd96f4/butler-chadstone-service-conditions.pdf .

Provisions have been put in place for your safety and the safety of other customers and staff at Chadstone, these include but are not limited to:

• Hand sanitiser at all entrances;
• Increased sanitisation and cleaning of all customer touch points and high traffic areas;
• Physical and digital signage and PA announcements reminding customers to keep a safe distance apart;
• Floor decals and physical distancing reference points in key areas;
• Traffic and density management in our carparks and our malls;
• Additional customer service staff to assist with managing social distancing;
• Virtual queuing system to support our stores in managing customer capacity limits;
• Designated entry and exit points;
• Queuing areas in high traffic locations and entrances; and
• Additional outdoor dining options.

When you participate in the service please ensure you:

• Maintain good hygiene including washing your hands or using the hand sanitiser provided;
• Keep a healthy 1.5 metres distance from other customers and team members; and
• Keep a healthy 1.5 metres distance from other customers and team members,

You must adhere to all government restrictions imposed in respect of COVID-19 at the time of your visit to Chadstone whilst using the service.

To read more about what Chadstone is doing from a COVID Safe perspective, please click here.

For any queries in relation to your booking please contact by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355.and we will do our best to accommodate your needs.

What is your cancellation and refunds policy?

We will provide a full refund if you request to cancel your booking at least 24 hours your session time.

If you request to cancel your booking less than 24 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please call us on (03) 9563 3355. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

Please review our Service Conditions (including our Refund and Cancellation Policy) in full, available here: https://a.storyblok.com/f/62672/x/acfbfd96f4/butler-chadstone-service-conditions.pdf

Yes, however we can only facilitate payment via Chadstone Gift Card in part or full, in person, at the Concierge Desk.

Yes. There are certain errands your Butler cannot assist you with. These may include carrying bulky, oversize or overweight goods on your behalf, providing child minding services, handling or storing your identification documents and handling or storing your money or credit cards.

All services and errands are limited to within the property of Chadstone – The Fashion Capital. Your Butler cannot perform errands that take them off the property.

Services and errands requested must not breach any laws or put your Butler at risk of injury.

Please do let us know if you have any particular requests on your pre-service consultation call so that we can do our best to accommodate you.

We will endeavour to call you for a pre-service consultation call prior to your session time (in the availability period you select during the booking process) so that we can do our best to accommodate your needs on the day.

If we are unable to contact you prior to your session time, any plans and arrangements requested by you as part of the service will be limited to those that are able to be made during your session time.