Personal Styling

  • MAKE A BOOKING
  • CONTACT US
  • GIFT CARDS
  • FAQs

Chadstone’s team of in demand stylists will assist you in navigating our over 550 stores to create the perfect look, design your wardrobe refresh or give you intel on the latest season and trends.

Discover your perfect style with a guided shopping experience. Whether it’s for a particular occasion or an entire wardrobe refresh Chadstone’s Stylist team offer a range of packages designed to help you look and feel your absolute best.

Arrive at The Fashion Capital and from Valet Parking to Hands Free Shopping our Stylist offering is an exceptional shopping experience that will leave you feeling refreshed, confident and sublimely stylish.

MAKE A BOOKING

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CONTACT US

Our Premium Guest Services team are here to help you enjoy an experience unlike any other.

If you have any questions simply visit our Concierge Desk or call us on +613 9567 1023.

GIFT CARDS

Give the gift of style.

What could be more personal and more thoughtful than the gift of time with a personal stylist to help bring your family, friend or client’s personal style to life? You can purchase a Chadstone Gift Card from our Concierge Desk, to the equivalent of a Silver, Gold or Platinum Service. The recipient can then redeem the Gift Card when booking their styling session in centre. Alternatively, purchase a Gift Card of any value, for the recipient to use on product during their session.

Premium, personal and oh-so-thoughtful.

FREQUENTLY ASKED QUESTIONS

HOW DO I BOOK?

Bookings must be made online via this webpage or at the Concierge Desk at Chadstone.

WHAT ARE THE DATES AND TIMES AVAILABLE FOR ATTENDING SESSIONS AND HOW LONG ARE SESSION TIMES?

The Personal Stylist service is available during centre opening hours but stylist availability may vary daily.

Session times are for 2 or 3 hours.

If you are booking online and there is a particular date you wish to book which does not appear to be available, please don’t hesitate to contact us and will do our best to accommodate.

HOW MUCH DOES THE SERVICE COST?

There are three packages available in 2 or 3 hour timeslots with differing inclusions, please refer below:

  • $375 (GST inc.) Silver Package includes a 2 hour session with the stylist, Valet Parking at Chadstone and the Hands Free Shopping service;
  • $475 (GST inc.) Gold Package includes a 3 hour session with the stylist, Valet Parking at Chadstone and the Hands Free Shopping service;
  • $650 (GST inc.) Platinum package includes a 3 hour session with the stylist, Valet Parking at Chadstone, the Hands Free Shopping service plus light refreshments and post consultation review in private lounge.

Your stylist will endeavour to contact you for a pre-service phone call so that they can better understand your plans for making use of the service. If they are unable to contact you prior to your session time, any plans requested by you as part of the service will be limited to those that are able to be made during your session time.

IS THERE A MAXIMUM AMOUNT OF PEOPLE THAT CAN BE PART OF A BOOKING?

Each Personal Styling session is designed to be a one-on-one experience. You may have friends and family with you; however, your stylist will be personally assigned to you and will take instructions from you only.

Additional assistance may be available on request. Please do let us know if you have any particular requests during your pre-service phone call so that we can do our best to accommodate you.

WHERE DO I BEGIN MY PERSONAL STYLING EXPERIENCE?

Check-in for the Personal Styling service at the Valet Parking desk on the Lower Ground Level, next to Williams-Sonoma. See map here.

WHAT TIME SHOULD I ARRIVE?

Please arrive 10 minutes before your booking. If you are running late, we will do our very best to accommodate you but cannot guarantee we can hold your booking or that we will be in a position to make up for any time lost due to lateness.

WHERE SHOULD I PARK?

Valet Parking is located on Level P1 of Carpark A (Lower Ground, David Jones Car Park), easily accessed off Chadstone Road.

WHAT IF I WANT TO CHANGE MY BOOKING?

If you wish to cancel or reschedule your booking, please contact the Concierge Desk on (03) 9563 3355.

Cancelling your booking

You may request to cancel your booking by calling us on the phone number provided above.

If you request to cancel your booking at least 48 hours before your session time, we will provide a full refund of the service fees paid by you to the credit card that you used to make your booking.

If you request to cancel between 24 and 48 hours before your session time, we will provide a 50% refund of the service fees paid by you to the credit card that you used to make your booking.

If you request to cancel your booking less than 24 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please call us on the phone number provided above. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

Rescheduling your booking

If you request to reschedule your booking 48 hours or more before your session time, you can reschedule to another date or time (if available) at no cost.

If you request to reschedule your booking less than 48 hours before your session time, your request will be refused, unless there are exceptional circumstances. If you believe there are exceptional circumstances, please call us on the phone number provided above. In such circumstances, we may agree to your request subject to availability of another suitable session (we will not unreasonably refuse your request where the exceptional circumstances will limit or prevent us from running your scheduled session as originally planned).

Please review our Service Conditions (including our Refund and Cancellation Policy) in full, available here.

WHAT IF I AM LATE AND MISS MY SESSION?

Unfortunately, if you are late or miss your session there is no guarantee that we can fit you in to another session.

There are no refunds (including partial refunds) for missed sessions. However, if you believe there are exceptional circumstances, please call us on the number provided above. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

WHAT HAPPENS IF I DECIDE NOT TO USE ALL OF MY BOOKED TIME ON THE DAY?

At the time of booking, you will be prompted to elect a session time of 2 or 3 hours. These are fixed blocks of time that must be used in a single session (for example, you cannot pay for a 3 hour session and then request to split that time over two separate sessions).  Further, if you do not use the service for your entire session time (for example, you pay for a 3 hour session but leave the centre after 2 hours), you will not be entitled to any refund of the service fees paid by you, nor will you be able to redeem any outstanding time at a later date.

CAN I CHOOSE A DIFFERENT STYLIST ON THE DAY?

Your appointment will be with the stylist that you selected at the time of making your booking. You cannot request a different stylist (whether prior to, at the commencement of, or during your session time). If, for reasons beyond our control, the stylist you booked is unavailable (for example, due to illness), we may offer you another stylist (if available) or you may choose to receive a full refund of the service fees you paid for that session.

WHAT ARE THE TERMS AND CONDITIONS FOR THE EVENT?

Please review our Service Conditions in full, available here.

WHAT COVID SAFETY MEASURES WILL APPLY FOR THE SERVICE?

Provisions have been put in place for your safety and the safety of other customers and staff at Chadstone, these include but are not limited to:

  • Hand sanitiser at all entrances;
  • If mandated by government authorities, you must wear a mask for the duration of your session;
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas;
  • Physical and digital signage and PA announcements reminding customers to keep a safe distance apart;
  • Floor decals and physical distancing reference points in key areas;
  • Traffic and density management in our carparks and our malls;
  • Additional customer service staff to assist with managing social distancing;
  • Virtual queuing system to support our stores in managing customer capacity limits;
  • Designated entry and exit points; and
  • Queuing areas in high traffic locations and entrances.

When you participate in the service please ensure you:

  • Maintain good hygiene including washing your hands or using the hand sanitiser provided;
  • Keep a healthy 1.5 metres distance from other customers and team members; and
  • Keep a healthy 1.5 metres distance from your stylist.

You must adhere to all government restrictions imposed in respect of COVID-19 at the time of your visit to Chadstone whilst using the service.

To read more about what Chadstone is doing from a COVID Safe perspective, please click here.

WHO DO I CONTACT IF I HAVE A QUESTION OR COMPLAINT ABOUT THE SERVICE?

For any queries in relation to your booking please contact by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355 and we will do our best to accommodate your needs.

CAN I USE A CHADSTONE GIFT CARD TO REDEEM A SERVICE?

Yes, however we can only facilitate payment via Chadstone Gift Card in part or full, in person, at the Concierge Desk.

WHEN WILL I RECEIVE MY PRE-CONSULTATION PHONE CALL?

We will endeavour to call you prior to your session time (in the availability period you select during the booking process) so that we can do our best to accommodate your needs on the day.

If we are unable to contact you prior to your session time, any plans and arrangements requested by you as part of the service will be limited to those that are able to be made during your session time.

DO I NEED TO MAKE PURCHASES DURING MY SESSION?

While you may ask your stylist for advice or guidance, the decision as to whether to purchase any goods or services during, or in connection with, your session is yours alone and you will be fully responsible for paying the relevant purchase price.

DO I HAVE TO BUY WHAT THE STYLIST RECOMMENDS TO ME?

Advice and recommendations by your stylist are suggestions only and any purchasing and styling decisions will remain up to you. If you have any concerns about the suggestions offered by your stylist, please inform them immediately so that they make adjustments tailored to your requirements.

The stylist and Vicinity Centres PM Pty Ltd are not liable for your purchasing decisions should you change your mind about purchases made during your session.

Any store returns or refund requests for items purchased during your stylist session must be sought directly from the retail store at which you made your purchase.

No refund of the service fees will be provided for changes of mind over purchasing decisions as the decision is yours.

IF I MAKE PURCHASES DURING MY SESSION, WILL THE STYLIST OR ANOTHER MEMBER FROM THE PREMIUM GUEST SERVICES TEAM CARRY THEM FOR ME?

Hands Free Shopping - a digital parcel collection and minding service, accessible on your mobile phone, is included in the Personal Styling Service.

You will be sent a text message containing an SMS link to an online system which you can us  to notify the Hands Free Shopping team of parcel collection requests. Collected parcels will be stored in a storage space at the centre or placed in your vehicle ready for when you depart.  Click here for the Hands Free Shopping Service Conditions.

CAN THE STYLIST MAKE PURCHASES ON MY BEHALF?

No, your stylist cannot handle or store your money or credit cards (including cash, debit cards or cheques).

DOES USING THE PERSONAL STYLING SERVICE ENTITLE ME TO DISCOUNTS AT ANY CHADSTONE STORE?

No, there are no discounts available at stores as part of this service.

IS THERE ANYTHING A STYLIST CANNOT ASSIST ME WITH?

Whilst your stylist will try to accommodate  your needs, they will not:

  • carry bulky, oversize or overweight goods on your behalf;
  • provide child minding services;
  • handle or store your identification documents (including, but not limited to, passports or driver licences);
  • handle or store your money or credit cards (including cash, debit cards or cheques); or
  • give any assistance that would breach any laws or put the stylist at risk of injury.
DOES MY PERSONAL STYLING SESSION NEED TO BE CONFINED TO STORES AT CHADSTONE? CAN THE STYLIST RECOMMEND PURCHASES ONLINE FROM BRANDS NOT AVAILABLE AT CHADSTONE?

All services are limited to activities within the property of Chadstone – The Fashion Capital. Your stylist cannot assist you outside of the centre premises – physically or digitally.

Opening Hours
Monday
10:00am - 5:00pm
Tuesday
10:00am - 5:00pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 9:00pm
Friday
9:00am - 9:00pm
Saturday
9:00am - 9:00pm
Sunday
10:00am - 7:00pm
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