Personal Styling

Bookings must be made online via this webpage or at the Concierge Desk at Chadstone.

The Personal Stylist service is available during centre opening hours but stylist availability may vary daily.

Session times are for 2, 3 or 4 hours.

If you are booking online and there is a particular date you wish to book which does not appear to be available, please don’t hesitate to contact us and will do our best to accommodate.

There are three packages available in 2, 3 or 4 hour timeslots with differing inclusions, please refer below:

• $375 (GST inc.) Silver Package includes a 2 hour session with the stylist, Valet Parking at Chadstone and the Hands Free Shopping service;
• $475 (GST inc.) Gold Package includes a 3 hour session with the stylist, Valet Parking at Chadstone and the Hands Free Shopping service;
• $650 (GST inc.) Platinum package includes a 4 hour session with the stylist, Valet Parking at Chadstone and the Hands Free Shopping service.

Your stylist will endeavour to contact you for a pre-service phone call so that they can better understand your plans for making use of the service. If they are unable to contact you prior to your session time, any plans requested by you as part of the service will be limited to those that are able to be made during your session time.

Each Personal Styling session is designed to be a one-on-one experience. You may have friends and family with you; however, your stylist will be personally assigned to you and will take instructions from you only.

Additional assistance may be available on request. Please do let us know if you have any particular requests during your pre-service phone call so that we can do our best to accommodate you.

Check-in for the Personal Styling service at the Valet Parking desk on the Lower Ground Level, next to Williams-Sonoma. See map here.

Please arrive 10 minutes before your booking. If you are running late, we will do our very best to accommodate you but cannot guarantee we can hold your booking or that we will be in a position to make up for any time lost due to lateness.

Valet Parking is located on Level P1 of Carpark A (Lower Ground, David Jones Car Park), easily accessed off Chadstone Road.

If you wish to cancel or reschedule your booking, please contact the Concierge Desk on (03) 9563 3355.

Cancelling your booking

You may request to cancel your booking by calling us on the phone number provided above.

If you request to cancel your booking at least 48 hours before your session time, we will provide a full refund of the service fees paid by you to the credit card that you used to make your booking.

If you request to cancel between 24 and 48 hours before your session time, we will provide a 50% refund of the service fees paid by you to the credit card that you used to make your booking.

If you request to cancel your booking less than 24 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please call us on the phone number provided above. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

Rescheduling your booking

If you request to reschedule your booking 48 hours or more before your session time, you can reschedule to another date or time (if available) at no cost.

If you request to reschedule your booking less than 48 hours before your session time, your request will be refused, unless there are exceptional circumstances. If you believe there are exceptional circumstances, please call us on the phone number provided above. In such circumstances, we may agree to your request subject to availability of another suitable session (we will not unreasonably refuse your request where the exceptional circumstances will limit or prevent us from running your scheduled session as originally planned).

Please review our Service Conditions (including our Refund and Cancellation Policy) in full, available here.

Unfortunately, if you are late or miss your session there is no guarantee that we can fit you in to another session.

There are no refunds (including partial refunds) for missed sessions. However, if you believe there are exceptional circumstances, please call us on the number provided above. In such circumstances, we may choose whether to grant you a refund. We will not unreasonably refuse to grant a refund where the exceptional circumstances limited or prevented us from providing the scheduled session as originally planned.

At the time of booking, you will be prompted to elect a session time of 2, 3 or 4 hours. These are fixed blocks of time that must be used in a single session (for example, you cannot pay for a 3 hour session and then request to split that time over two separate sessions).  Further, if you do not use the service for your entire session time (for example, you pay for a 3 hour session but leave the centre after 2 hours), you will not be entitled to any refund of the service fees paid by you, nor will you be able to redeem any outstanding time at a later date.

Your appointment will be with the stylist that you selected at the time of making your booking. You cannot request a different stylist (whether prior to, at the commencement of, or during your session time). If, for reasons beyond our control, the stylist you booked is unavailable (for example, due to illness), we may offer you another stylist (if available) or you may choose to receive a full refund of the service fees you paid for that session.

Please review our Service Conditions in full, available here.

Provisions have been put in place for your safety and the safety of other customers and staff at Chadstone, these include but are not limited to:

• Hand sanitiser at all entrances;
• If mandated by government authorities, you must wear a mask for the duration of your session;
• Increased sanitisation and cleaning of all customer touch points and high traffic areas;
• Physical and digital signage and PA announcements reminding customers to keep a safe distance apart;
• Floor decals and physical distancing reference points in key areas;
• Traffic and density management in our carparks and our malls;
• Additional customer service staff to assist with managing social distancing;
• Virtual queuing system to support our stores in managing customer capacity limits;
• Designated entry and exit points; and
• Queuing areas in high traffic locations and entrances.

When you participate in the service please ensure you:

• Maintain good hygiene including washing your hands or using the hand sanitiser provided;
• Keep a healthy 1.5 metres distance from other customers and team members; and
• Keep a healthy 1.5 metres distance from your stylist.

You must adhere to all government restrictions imposed in respect of COVID-19 at the time of your visit to Chadstone whilst using the service.

To read more about what Chadstone is doing from a COVID Safe perspective, please click here.

For any queries in relation to your booking please contact by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355 and we will do our best to accommodate your needs.

Yes, however we can only facilitate payment via Chadstone Gift Card in part or full, in person, at the Concierge Desk.

We will endeavour to call you 1-2 days prior to your session time (in the availability period you select during the booking process) so that we can do our best to accommodate your needs on the day.

If we are unable to contact you prior to your session time, any plans and arrangements requested by you as part of the service will be limited to those that are able to be made during your session time.

While you may ask your stylist for advice or guidance, the decision as to whether to purchase any goods or services during, or in connection with, your session is yours alone and you will be fully responsible for paying the relevant purchase price.

Advice and recommendations by your stylist are suggestions only and any purchasing and styling decisions will remain up to you. If you have any concerns about the suggestions offered by your stylist, please inform them immediately so that they make adjustments tailored to your requirements.

The stylist and Vicinity Centres PM Pty Ltd are not liable for your purchasing decisions should you change your mind about purchases made during your session.

Any store returns or refund requests for items purchased during your stylist session must be sought directly from the retail store at which you made your purchase.

No refund of the service fees will be provided for changes of mind over purchasing decisions as the decision is yours.

Hands Free Shopping - a digital parcel collection and minding service, accessible on your mobile phone, is included in the Personal Styling Service.

You will be sent a text message containing an SMS link to an online system which you can us  to notify the Hands Free Shopping team of parcel collection requests. Collected parcels will be stored in a storage space at the centre or placed in your vehicle ready for when you depart.  Click here for the Hands Free Shopping Service Conditions.

No, your stylist cannot handle or store your money or credit cards (including cash, debit cards or cheques).

No, there are no discounts available at stores as part of this service.

Whilst your stylist will try to accommodate  your needs, they will not:

• carry bulky, oversize or overweight goods on your behalf;
• provide child minding services;
• handle or store your identification documents (including, but not limited to, passports or driver licences);
• handle or store your money or credit cards (including cash, debit cards or cheques); or
• give any assistance that would breach any laws or put the stylist at risk of injury.

All services are limited to activities within the property of Chadstone – The Fashion Capital. Your stylist cannot assist you outside of the centre premises – physically or digitally.