Parcel

Concierge

Free Contactless Pick-up

THE PARCEL CONCIERGE EXPERIENCE

You can now shop with ease at Chadstone – The Fashion Capital’s specialty stores, like fashion and homewares, without even leaving your car. Our exclusive Parcel Concierge service is an incredibly easy and hassle-free way to collect all of your purchases from the convenience of your vehicle, when you purchase online, over the phone or via email.

There is one centralised collection point at Chadstone Valet. This is located on level P1 Car Park A, near David Jones, accessible off Chadstone Road. Simply follow the signage for Valet Parking within the carpark.

Experience the finest of The Fashion Capital without needing to leave the comfort of your car. Completely easy, convenient and safe.

Phone
Bags on trolley - Parcel Concierge
Shopping

HOW DOES PARCEL CONCIERGE WORK?

STEP 1

Place an order with any of the participating stores listed below online, by phone or e-mail. Select or mention that you would like to use Parcel Concierge as the option for collection.

STEP 2

Provide or select your preferred parcel pick-up date and time with the store.

STEP 3

You will be contacted via email or SMS with confirmation that your order is ready for collection.

STEP 4

Arrive at your confirmed time and wait in the Parcel Concierge bay at Valet Parking. Your order will be delivered to you on presentation of your confirmation email and ID verification.

STEP 5

Drive away and enjoy your purchase.

PARCEL CONCIERGE MAP

Parcel Concierge Map

Parcel Concierge is located at Valet Parking, entry from Car Park A, lower ramp.

Get Directions

CONTACT US

Our Premium Guest Services team are here to help you enjoy an experience unlike any other.

If you have any questions simply visit our Concierge Desk or call us on (03) 9563 3355.

Opening Hours
Monday
10:00am - 5:00pm
Tuesday
10:00am - 5:00pm
Wednesday
10:00am - 5:00pm
Thursday
10:00am - 5:00pm
Friday
10:00am - 5:00pm
Saturday
10:00am - 5:00pm
Sunday
10:00am - 5:00pm
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