Premium Guest Services

Chadstone – The Fashion Capital now provides an extensive range of Premium Guest Services, from expert advice to curated support, making every visit a memorable one.


Relax and let our Butler take care of you. Introducing the newest and most exclusive offering at Chadstone - The Fashion Capital – a personal assistant service at your disposal for 2, 3 or 4 hour bookings. From the moment you arrive at the complimentary Valet Parking, your retail therapy will begin. From refreshments to errands to restaurant bookings and Hands Free Shopping - the Chadstone Butler service is our most premium shopping experience for those who expect and deserve a little more.

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All the shopping, none of the hassle. Chadstone – the Fashion Capital now delivers your purchases to a centralised collection point and is available to book anytime you visit.

Your unique ID tag will be all you’ll need to carry on your retail expedition. The store and concierge team will coordinate to take care of everything. Your bags are transferred to the central centre collection point and ready to be whisked away the moment your fashion needs have been met; shopping has never been so easy.

Valet Parking customers already enjoy this as a complimentary service with purchases delivered directly to the car.

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The best of The Fashion Capital without leaving the comfort of your car. Chadstone’s Parcel Concierge is a convenient way for customers to collect online orders from a variety of specialised stores from one centralised location. When customers shop online, over the phone or by email they will be able to select or request Parcel Concierge. The team will then collect the orders from the stores and have them ready for the customers selected pick up time. Everything they have purchased will await them in Valet Parking. Totally easy, convenient and safe.



Discover your perfect style with a guided shopping experience by Chadstone’s professional stylists. Whether it’s for a particular occasion or an entire wardrobe refresh Chadstone’s Stylist team offer a range of packages all designed to help you look and feel your best. Arrive at The Fashion Capital and from Valet Parking to Hands Free Shopping our Stylist offering is an exceptional shopping experience that will leave you feeling refreshed, confident and sublimely stylish.




Drive straight up to the entrance, hand over your keys and let your Valet Parking attendant take care of the rest? With this premium parking service at Chadstone – The Fashion Capital - you won’t need to waste a second of your valuable time. You don’t even need to book. Once you arrive, your car will be securely parked and, as you shop, every purchase will be collected from the stores by our concierge team and transferred to your vehicle upon request. When you are done, it’s just as easy to summon your car and have it waiting at the entrance once more. Door-to-door valet service is yet another unparalleled experience available at Chadstone.



Our Premium Guest Services team are here to help you enjoy an experience unlike any other.

If you have any questions simply visit our Concierge Desk or call us on (03) 9563 3355.