Experience service at Chadstone

Discover our services to make your shopping trip and experience easier and more convenient. With complimentary and Premium Guest Services available, you can experience the best that Chadstone has to offer.

Whether you are visiting locally or internationally, connect with us to plan your trip or during your visit. Our friendly team are here to assist with all your enquiries.

Here To Help


Our team is on hand during centre trading hours to make your trip convenient and enjoyable.

Visit the Concierge Desk where our team can organise complimentary access to motorised scooters and wheelchairs, as well as assisting with centre directions, public transportation, lost and found and any other queries.


Short on time, or short of ideas?

Give the gift of choice with a Chadstone Gift Card, redeemable at all stores where EFTPOS is available. Available for purchase at Concierge or Online.


Internet Access


Stay connected and browse the web for free while you shop, dine or play at Chadstone.

Follow the steps to log into the wi-fi network.


Premium Guest Services

Parcel Concierge

We’re making it easier and more convenient with free contactless pick up.

Collect all of your purchases from the convenience of your car. Order and collect products from our participating speciality stores such as fashion goods and household items.

See More
Valet Parking

Chadstone’s Valet Parking will be re-opening on Wednesday, 28th October.

We apologise for any inconvenience and thank you for your support and understanding.

Located on level P1 Car Park A, near David Jones accessible off Chadstone road.

Drive straight up to the door where you’ll be greeted by our friendly Valet attendants, hand over your keys and let our Valet team take care of the rest.

See More