Chadstone is committed to providing a safe and welcoming accessible space for all customers.

Disabled parking spaces are placed at all major entrances, and travelators and lifts are available across the centre for the convenience of all customers.

To assist with navigating the centre, Chadstone also offers the following facilities and services. Should you have any specific accessibility requirements that are not addressed below, please do not hesitate to reach out to our Concierge team on +613 9567 1023 to discuss further.


To ensure you have a seamless shopping experience, Chadstone’s Concierge team are always available to assist with directions, gift cards, store information, lost property and more. You can find the central Concierge Desk on the Ground Level located between YSL Beauty and Michael Hill.


Chadstone offers complimentary access to motorised scooters and wheelchairs for your visit in-centre. We recommend reaching out to Chadstone’s Concierge team on +613 9567 1023 in advance to place a booking. Motorised scooters and wheelchairs can be collected from our Concierge desk located between YSL Beauty and Michael Hill. Please remember to bring proof of identification on your visit.


Chadstone is proud to be home to a Changing Places facility with full sized change tables and hoists to meet the needs of people with severe and profound disabilities. In addition to this, Chadstone also offers a Quiet Room which provides customers with various requirements some distance from the noise of the centre. For further information on these facilities, click here.

To see the location of these services and facilities, please refer to the Centre Map


Our Concierge team are always happy to discuss additional accessibility requirements, provide recommendations for parking and/or assist with planning your visit to Chadstone.

Simply visit our Concierge Desk or call us on +613 9567 1023.