Introducing

Parcel

Concierge

Free Contactless Pick-up

WHAT IS PARCEL CONCIERGE?

Chadstone is offering you an easy way to collect all of your purchases (online, phone orders, email orders) from the convenience of your car. It can be used for collecting products from our participating speciality stores such as fashion goods and household items.

There is one centralised collection point at Chadstone Valet. This is located on level P1 Car Park A, near David Jones, accessible off Chadstone Road. Simply follow the signage within the car park.

Phone
Bags on trolley - Parcel Concierge
Shopping

HOW DOES PARCEL CONCIERGE WORK?

STEP 1

Place an order with any of the participating stores listed below online, by phone or e-mail. Select or mention that you would like to use Parcel Concierge as the option for collection.

STEP 2

Provide or select your preferred parcel pick-up date and time with the store.

STEP 3

You will be contacted via email or SMS with confirmation that your order is ready for collection.

STEP 4

Arrive at your confirmed time and wait in the Parcel Concierge bay at Valet Parking. Your order will be delivered to you on presentation of your confirmation email and ID verification.

STEP 5

Drive away and enjoy your purchase.

PARCEL CONCIERGE MAP

Parcel Concierge Map

Parcel Concierge is located at Valet Parking, entry from Car Park A, lower ramp.

Get Directions