• ABOUT
  • FREQUENTLY ASKED QUESTIONS
  • TERMS & CONDITIONS

HELLO KITTY MAIN STREET

21 September – 6 October

Step into Hello Kitty’s world these school holidays at Hello Kitty Main Street.

Your little ones will receive Hello Kitty Cash upon check-in to unlock a range of captivating activities. Stop by the General Store to customise your own Hello Kitty x Chadstone tote bag and collect your very own Hello Kitty themed stickers to create a personalised bag tag.

Next door, the Post Office awaits where kids can draw their own custom Hello Kitty postcard and we’ll mail it for you.

The final stop on Main Street is the Hello Kitty Club, a silent disco where kids can dance to their favourite songs under the disco ball.

Embrace Hello Kitty’s love of art and music these school holidays at Hello Kitty Main Street. Located outside Target on the Lower Ground Level

Activity intended for children aged 3-12.
$5 per child ticket. No charge for guardians/parents. T&Cs apply.

Hello Kitty Main Street tickets are booked out.

FREQUENTLY ASKED QUESTIONS
DO I NEED TO BOOK FOR HELLO KITTY MAIN STREET?

Yes, this is a fully bookable experience for $5 per child ticket. Adult tickets are complimentary. The event is now booked out.

WHAT AGES IS THIS SUITABLE FOR?

The activity is intended for children under 18, but recommended for children aged 3-12 years.

Children to be supervised at all times by a parent/guardian.

DO I NEED TO BOOK FOR ADULTS AND CHILDREN?

This is a fully bookable experience and all individuals intending to attend (adult and children) must be covered by a booking. Child ticket is $5 each. No charge for guardians/parents. Tickets are now booked out.

IS THERE A MAXIMUM AMOUNT OF PEOPLE THAT CAN BE A PART OF A BOOKING?

Yes, bookings can take up to six (6) people (maximum 2 adults) per booking.

IS THERE A MAXIMUM AMOUNT OF TIMES MY CHILD CAN ATTEND AN ACTIVITY?

Yes, you are only permitted to make Maximum One (1) booking per person.

IS HELLO KITTY MAIN STREET ACCESSIBLE BY WHEELCHAIR?

Yes. Hello Kitty Main Street is wheelchair accessible. Speak to one of the friendly team members for assistance.

IS THERE PRAM PARKING AVAILABLE?

Yes. we ask families to park their prams in the designated pram parking. Please be sure to keep your valuables on you at all times.

Speak to one of the friendly team members for assistance.

WHAT TIME SHOULD I ARRIVE?

Please arrive 5-10 minutes prior to your confirmed booking time and have a digital version of your ticket ready for check in. Please be advised we may not be able to accommodate late arrivals.

If you arrive earlier, feel free to pick up a coffee from one of the surrounding cafes, while you wait for your time slot.

We recommend planning additional time into your journey to secure a car park and navigate through the centre.

WHAT IF I WANT TO CHANGE MY BOOKING?

If you need to change the date or time of your experience, we will do our best to accommodate your needs, subject to availability. Please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

I AM LATE AND MISSED MY SESSION – CAN I STILL PARTICIPATE?

Unfortunately, if you missed your session there is no guarantee that we can fit you in to another session.

Speak to one of our friendly staff who will try to accommodate another time based on availability.

I HAVE A QUESTION ABOUT MY BOOKING – WHO DO I CONTACT?

If you have questions about an existing or new booking, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

HOW WILL THE TICKETS BE DELIVERED?

You should receive a booking confirmation email with links to download tickets.

A friendly reminder to check your junk folder just in case.

If you have further questions about an existing or new booking, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

CAN I GET A REFUND?

If we cancel the Activity, you will be entitled to a refund for each ticket you purchased.

If you cancel a session at least 24 hours before the start of a session, we will provide you with a refund for each ticket you purchased.

If you cancel a session within 24 hours of the start of the session, we may reasonably determine to provide you with a refund for each ticket you purchase, depending on the circumstances. 

HOW LONG DOES IT TAKE TO REFUND?

It usually takes approximately 10 business days for the amount to appear on your bank account.

WHERE IS THE BEST PLACE TO PARK?

The closest park to the activation is Carpark B. However, for best availability of parking spaces, we recommend parking in Carpark A off Dandenong Road, near David Jones. Click here to view the car park map.

You can also view our real-time parking availability tool to plan your journey and see how many minutes it will take to find an available spot in each car park.

We invite you to enjoy the ultimate in service and convenience with Valet Parking at Chadstone (subject to availability, fees and Terms and Conditions apply, click here to view).

BECOME A CHADSTONE FIRST MEMBER

Sign up to receive updates about Hello Kitty at Chadstone, plus the latest offers and news of what is happening in-centre.

Please note: you must be 16 years or over

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TERMS AND CONDITIONS

CHADSTONE – Hello Kitty – Hello Kitty Main Street 

You must be, or become, a Chadstone First member to book for this activity. Chadstone First members receive email updates about the latest offers, event details and news of what is happening in-centre. When booking for this activity, you will be invited to join Chadstone First if you’re not already a member. Activity intended for children aged 3-12. $5 per child ticket. No charge for guardians/parents. Each ticket entitles child (and max. 2 guardians/parents) to a 25-45 minute session. Bookings essential. You must be 18+ to book. Children under 18 years must be accompanied and supervised by a guardian/parent. Booking only available via www.chadstone.com.au/hello-kitty. Limited availability – sessions from 21 September 2024 – 6 October 2024.  Max. 1 booking per person. Max. 6 people per booking group. See https://www.chadstone.com.au/events-services-terms-conditions for full terms and conditions.