Yes, The Great Hall Kids Sessions and Evening Sessions (Ages 15+) are fully bookable experiences. Walk ups will be accepted, subject to availability.

The Grand Staircase is suitable for all ages however children under 18 must be accompanied by a parent or guardian.

The Great Hall Kids Sessions are intended for children ages 3 – 15.

The Great Hall evening Sessions are intended for ages 15+ however children under 18 must be accompanies by a parent or guardian at all times.

Hogwarts Express experiences are open to all ages.

This is a fully bookable experience and all individuals intending to participate (adult and children) must be covered by a booking.

Yes, bookings can take up to six (6) people (maximum 2 adults) per booking.

Yes, you are only permitted to make Maximum One (1) booking per person.

The Great Hall activity is wheelchair accessible. The Grand Staircase is partially wheelchair accessible. Please speak to one of our friendly team members for assistance at either activity.

Yes. we ask families to park their prams in the designated pram parking. Please be sure to keep your valuables on you at all times.

Speak to one of the friendly team members for assistance.

The kids sessions are for children only. Adult tickets are required for guardian supervision, attending guardians will not participate in or receive the activity.

Evening sessions are available Thursday to Saturday 6-9pm for guests aged 15 and over. Booking is essential. Please visit www.chadstone.com.au/harry-potter for more information.

Please arrive 5 minutes prior to your confirmed booking time and have a digital version of your ticket ready for check in. Please be advised we may not be able to accommodate late arrivals.

If you arrive earlier than 5 minutes to your booking, feel free to pick up a coffee from one of the surrounding cafes, while you wait for your time slot.

We recommend planning additional time into your journey to secure a car park and navigate through the centre to the set.

If you need to change the date or time of your experience, we will do our best to accommodate your needs, subject to availability. Please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

Unfortunately, if you missed your session there is no guarantee that we can fit you in to another session.

Speak to one of our friendly staff who will try to accommodate another time based on availability.

If you have questions about an existing or new booking, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

The closest parking is Car Park B, with accessible parking available. Alternatively, Car Park A near David Jones offers more spaces and is just a short walk away. Click here to view the car park map. Click here to view the car park map.

You can also our real-time parking availability tool to plan your journey and see how many minutes it will take to find an available spot in each car park.

We invite you to enjoy the ultimate in service and convenience with Valet Parking at Chadstone (subject to availability, fees and Terms and Conditions apply, click here to view).

No, The Grand Staircase is a Chadstone First experience. Simply sign up to Chadstone First at the event and join the queue to enter and experience the wonder of The Grand Staircase.

Your dining voucher must be collected at the Concierge Desk on Ground Level near Michael Hill prior to 9pm on the day of your booking. Please present your booking confirmation email and digital tickets for voucher redemption. Voucher is valid for use until Sunday 3 May 2026.