SENSITIVE

SANTA PHOTOGRAPHY

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MOMENTS THAT MATTER

Our team has been overwhelmed by the response from people across Melbourne who wanted to experience the Christmas magic at Chadstone. All Sensitive Santa Photography sessions have now been booked. Please check back in on the Chadstone website for cancellations, in case sessions become available throughout the season. Please note there are no waitlists or walk up bookings available.

Capture every moment this Christmas with your personal Sensitive Santa Photography experience at Chadstone. Discover talking reindeer, snowstorms, a giant Christmas tree and Santa himself at The Fashion Capital.

Sensitive Santa Photography sessions provide a calm and comfortable environment, before the centre opens and are ten minutes in duration.

Our Sensitive Santa Photography experience will offer a personalised one on one journey through the ‘Twas The Night Before Christmas’ set capturing candid moments with Santa, to the perfect festive family photo. Once again, each family will walk away with a tailor made digital gallery (of up to 5 images) created on the spot to share with family and friends. We will be offering a contactless socially distanced experience from start to finish.

Sensitive Santa Photography is $44.00 (inc. GST) per booking (of up to six attendees, inclusive of children). You must be, or become, a Chadstone First member to book Santa Photography. Chadstone First members receive email updates about the latest offers, event details and news of what is happening in-centre. When booking Santa Photography, you will be invited to join Chadstone First if you’re not already a member.

Online bookings are essential, as we will have no walk ups available. With limited availability of sessions between 19 November and 12 December, be sure to book now to avoid disappointment.

The Santa Set is located on the Lower Ground Level, outside Target.

Need further information? Scroll down for our FAQs.

Chadstone supports the Starlight Children's Foundation, our Christmas charity.

SENSITIVE SANTA PHOTOGRAPHY

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FREQUENTLY ASKED QUESTIONS

Find the answer to frequently asked questions regarding Santa Photography and Sensitive Santa Photography.

DO ALL ATTENDEES AS PART OF MY BOOKING, NEED TO BE VACCINATED?

Yes, you and any attendee within your group, 16 years or older must be fully vaccinated against COVID-19 or have a valid vaccination exemption. You will be required to provide evidence of your vaccination/exemption status upon arrival.

DO I NEED TO BOOK MY VISIT WITH SANTA?

Yes, Santa Photography and Sensitive Santa Photography are fully bookable experiences. Scroll up to book Sensitive Santa Photography or click here for Santa Photography.

WHAT ARE THE TIMES FOR SANTA PHOTOGRAPHY AND SENSITIVE SANTA PHOTOGRAPHY?

Santa arrives in centre from November 18 until Christmas Eve. Session times vary, scroll up for Sensitive Santa Photography session availability or click here for Santa Photography session availability.

WHAT IS SENSITIVE SANTA PHOTOGRAPHY?

Chadstone offers Sensitive Santa Photography in a calm and comfortable environment before the centre opens. These sessions are ten minutes in duration, please scroll up to book.

HOW MUCH DOES SANTA PHOTOGRAPHY AND SENSITIVE SANTA PHOTOGRAPHY COST?

Exclusive to Chadstone First Members, Santa Photography and Sensitive Santa Photography is $44.00 (inc. GST) per booking (the same price applies whether the booking is for an individual or a group).

You must be, or become, a Chadstone First member to book Santa Photography or Sensitive Santa Photography.

Chadstone First members receive email updates about the latest offers, event details and news of what is happening in-centre. When booking Santa Photography or Sensitive Santa Photography, you will be invited to join Chadstone First if you’re not already a member.

DO YOU ACCOMMODATE GROUP BOOKINGS?

Yes, Santa Photography and Sensitive Santa Photography accommodates bookings of up to 6 people.

IS SANTA PHOTOGRAPHY AND SENSITIVE SANTA PHOTOGRAPHY ACCESSIBLE BY WHEELCHAIR?

Yes, Chadstone's Santa Set is fully wheelchair accessible. Speak to one of the friendly team members for assistance on arrival.

IS THERE PRAM PARKING AT THE SANTA SET?

There is no Pram Parking at the Santa Set, but the experience has been designed to allow enough room for you to take your pram with you into the Santa Set.

WHERE IS SANTA PHOTOGRAPHY AND SENSITIVE SANTA PHOTOGRAPHY LOCATED?

Santa Photography and Sensitive Santa Photography is located on the Lower Ground Level, outside Target from 18 November – 24 December. Click here to view centre map.

WHAT TIME SHOULD I ARRIVE?

Please arrive 5 minutes prior to your allocated time slot for your photo with Santa.

If you arrive earlier than 5 minutes to your booking, feel free to pick up a coffee from one of the surrounding cafes and take a look at the beautiful Christmas decorations around the centre, while you wait for your time slot.

We recommend planning additional time into your journey to secure a car park and navigate through the centre to the set.

WHERE IS THE BEST PARKING FOR SANTA PHOTOGRAPHY AND SENSITIVE SANTA PHOTOGRAPHY?

The closest place to park for Santa Photography and Sensitive Santa Photography is Car Park B located near HOYTS. Elevator access is available from Ground Level. Click here to view the car park map.

We invite you to enjoy the ultimate in service and convenience with Valet Parking at Chadstone (subject to availability, fees and Terms and Conditions apply, click here to view).

WHAT IF I WANT TO CHANGE MY BOOKING?

If you need to change the date or time of your experience, we will do our best to accommodate your needs. Changes are strictly subject to availability, if all sessions are fully booked, we will not be able to re-schedule your booking.

If you want to change your booking 48 hours or more before your session time, you can re-book to another date or time (if available) and receive a full refund of your original payment. If you request to change your booking less than 48 hours before your session time, your request will be refused unless exceptional circumstances apply.

The refund process is as follows:

a) review your original session time to ensure your request can be made with at least 48 hours' notice;

b) book your preferred new session time (directly on Chadstone's website), including making payment for the new session time;

c) contact us via https://www.chadstone.com.au/about/contact-us or on (03) 9563 3355 stating the original order number you would like cancelled and refunded;

d) within up to ten (10) business days, you will be issued a refund for your original booking to the bank account used for the original transaction.

I AM LATE AND MISSED MY SESSION – CAN I STILL GET MY SANTA PHOTOGRAPHY OR SENSITIVE SANTA PHOTOGRAPHY EXPERIENCE?

Unfortunately, if you missed your session there is no guarantee that we can fit you in to another session. There are no refunds for missed sessions or cancellations unless exceptional circumstances apply.

WHEN WILL I RECEIVE MY PHOTOGRAPHS?

Straight after your session, the photographer will send you an SMS with a link to the photographer's website where you will be able to view a digital gallery of your photos (up to 5 images). You will be able to look through these photos as you continue your shopping experience at Chadstone. You can also print your photos at Chadstone, should you wish to do so, with a number of retailers offering printing services including Ted’s Cameras or Kmart.

HOW LONG WILL I HAVE TO DOWNLOAD MY IMAGES FROM THE GALLERY LINK?

You will have up until 28 February 2022 to download photographs from the online gallery, using the link supplied to you via SMS following your session. From 1 March 2022, links will no longer be active and images no longer available for download as they will be cleared from the hard drive of the photographer.

WHAT ARE THE TERMS AND CONDITIONS FOR SANTA PHOTOGRAPHY AND SENSITIVE SANTA PHOTOGRAPHY?

Click here to view the Event Conditions for Santa Photography and Sensitive Santa Photography at Chadstone – The Fashion Capital.

IS THERE A MAXIMUM AMOUNT OF PEOPLE THAT CAN BE A PART OF A BOOKING?

Yes, Santa Photography and Sensitive Santa Photography bookings can take up to 6 people per booking. This is to ensure we are providing a socially distanced experience for all visitors and staff.

HOW MANY PHOTOS WILL I RECEIVE IN MY ONLINE GALLERY?

You will receive up to 5 images in your personal online gallery.

DO I HAVE TO BOOK ONLINE?

Yes, this is a fully bookable experience. Scroll up to book Sensitive Santa Photography or click here for Santa Photography.

WHAT IF I DON’T LIKE MY IMAGES?

Our professional photographers will do their best to capture a beautiful moment of your family or group with Santa. Unfortunately, as we are focusing on creating an experience compliant with COVID-19 guidelines, we will not be able to re-shoot any images if you are not satisfied with the photo outcome. Our photographers will ensure to keep to a standard photo set up, to create the most comfortable atmosphere for a great photo to be captured.

HOW LONG DOES MY SANTA PHOTOGRAPHY OR SENSITIVE SANTA PHOTOGRAPHY EXPERIENCE LAST?

Each booking lasts up to (as applicable to the booking) five minutes for Santa Photography and ten minutes for Sensitive Santa Photography, from the moment you enter the Santa set to the moment you exit. Once your photos are captured, the photography team will send you your digital gallery to your phone to enjoy looking through as you continue your shopping experience at Chadstone – The Fashion Capital.

HOW ARE YOU COMPLYING WITH COVID-19 GUIDELINES?

Our Santa Photography and Sensitive Santa Photography experiences have been specially designed to comply with COVID-19 guidelines. As such, the following practices have been put in place:

  • The creation of a fully bookable experience, to ensure flow of customers at the Santa set and to keep track of attendees.
  • During booking, you must indicate the number of adults and children attending the session, to keep control over the number of individuals in the set at one given time. The number of attendees will be counted when you arrive at the Santa Set.
  • We will offer a fully contactless experience for all customers.
  • Regular cleaning of the Santa set.
  • Social distancing is mandatory throughout the experience.
  • Parents/caregivers must ensure that children are supervised and compliant with COVID-Safe practices when in the Santa Set (e.g. hold children's hands to ensure compliance with social distancing).
  • There will be no queuing permitted at the Santa Set, instead, waiting bays will be available for the next family who has arrived for their Santa Photography or Sensitive Santa Photography experience.
  • Face masks must be worn within the Santa Set in accordance with government guidelines.
  • The use of hand sanitiser is mandatory at the entrance of the Santa Set - hand sanitising stands will be placed at the entrance and exit of the Santa Set.
  • Santa will be seated and socially distanced during the photography experience.
  • Groups must stand for their Christmas photos this year, to reduce contact with surfaces within the set, floor markers will be used to assist you/your group to practice social distancing.
  • The removal of end of experience screens - you will be able to view your digital gallery on your personal phone to remove any shared touch points at the Santa Set.

All COVID-19 government regulations must be adhered to whilst at the Santa Set. To read more about what Chadstone is doing from a COVID-Safe perspective, click here.

CAN MY CHILD GIVE SANTA A LETTER DURING THE EXPERIENCE?

To ensure this is a contactless experience in line with COVID-19 guidelines, we ask that you please not share any items with Santa.

I HAVE A QUESTION ABOUT MY BOOKING, WHO DO I CONTACT?

If you have questions about an existing or new booking, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355.

WHAT IS YOUR CANCELLATION AND REFUNDS POLICY?

To read the full Terms and Conditions, please click here. For any queries in relation to your booking please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355.

WHERE CAN I GET HELP DOWNLOADING MY SANTA PHOTOS?

For full details and further help on how to view, share and download your images, click here.

WHAT IS THE PASSWORD FOR MY DIGITAL GALLERY?

Your password is the last 4 digits of the mobile number you provided to staff at your session time.

WHAT IF I AM HAVING TROUBLE DOWNLOADING MY IMAGES?

If you’re having trouble downloading the images from you digital gallery, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

I HAVE DOWNLOADED MY IMAGES BUT WHY CAN I NOT FIND THEM ON MY PHONE?

Each phone downloads images differently. If you have downloaded your images but cannot locate them on your phone, make sure you are checking your downloads folder, image gallery, and files folder. Apple and Android phones will download images differently, if you are having trouble and need assistance, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us . We will do our best to assist you with this process but make no guarantees that we will be able to.

IS CHADSTONE WORKING WITH A SPECIFIC CHARITY THIS CHRISTMAS?

Yes, Chadstone supports the Starlight Children's Foundation, our Christmas charity.

Chadstone Santa Photography and Sensitive Santa Photography 2021:

You must be, or become, a Chadstone First member to book for this event. Chadstone First members receive email updates about the latest offers, event details and news of what is happening in-centre. When booking for this event, you will be invited to join Chadstone First if you’re not already a member. Santa Photography or Sensitive Santa Photography is $44.00 per booking (for an individual or a group of up to 6 people). You must be 18+ to book. Ticket includes entry for up to 5 minutes (Santa Photography) or 10 minutes (Sensitive Santa Photography) with up to 5 photos with Santa taken professionally. Photos made available online after your session. Booking only available via www.chadstone.com.au/christmas. Limited availability sessions from 18/11/2021-24/12/2021. Subject to availability, you can reschedule with 48+ hours’ notice if you can no longer make your session time. Strict event rules apply including COVID-19 safety measures. All attendees 16+ must be fully vaccinated or have a valid vaccination exemption. See www.chadstone.com.au/events-services-terms-conditions for full Event Conditions.

Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 9:00pm
Friday
9:00am - 9:00pm
Saturday
9:00am - 9:00pm
Sunday
10:00am - 7:00pm
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