CELEBRATE

CHRISTMAS

AT THE FASHION CAPITAL

THE MOST WONDERFUL TIME OF YEAR

Creating moments that matter this Christmas

Enjoy decorations around every corner, the return of a magical Santa Photography experience, a digital Christmas gift guide, extended hours, exclusive Black Friday offers, a brand-new Gift Card Shop, and much more.

To help you plan your visit with us this Christmas, we’ve introduced virtual queuing, smart shopping tips and safety guidelines for a safe and joyful shopping experience.

Chadstone hopes to spark joy throughout the centre, whilst providing a safe place to complete your Christmas shopping.

WHAT'S ON THIS CHRISTMAS

GIFT CARD SHOP

When you don’t know what to buy, the Chadstone Gift Card Shop is here to save the festive season. Chadstone’s dedicated Gift Card Shop caters to all budgets – it may be the only store you need to step foot in this Christmas.

FIND OUT MORE

GIFT GUIDE

Lost for gift ideas? Create a bespoke digital gift guide to share with family and friends this Christmas. From spa vouchers and summer must-haves to the perfect weekend getaway bag, the Chadstone Christmas Gift Guide has it all.

FIND YOUR GIFTS

CHRISTMAS ENTERTAINING

COMING SOON

Whether you need a new table setting, the perfect wreath or glassware to match your dining set, Chadstone has all your entertainment needs under one roof. Be influenced by Chadstone’s wide selection of homewares to host the perfect Christmas dinner.

LUXURY

With over 40 brands under one roof, discover a world of luxury experiences at Chadstone this Christmas.

FIND OUT MORE

DINING

Feeling hungry? Take a break from Christmas shopping and explore a wide variety of dining options. With over 95 restaurants, cafes and fresh food eateries to choose from, you’ll be sure to satisfy any cravings.

Plus enjoy your food to-go at new outdoor patio dining pop-ups.

FIND OUT MORE

SANTA PHOTOGRAPHY

SOLD OUT

Capture every moment this Christmas with your personal Santa Photography experience at Chadstone. Discover talking reindeer, snowstorms and Santa himself at The Fashion Capital.

Our team has been overwhelmed by the response from people across Melbourne who wanted to experience the Christmas magic at Chadstone and all sessions have been booked.

NAVIGATING CHADSTONE THIS CHRISTMAS

PLAN MY VISIT

Make your list and check it twice! It’s important to plan your visit before you arrive. Discover the how to get to Chadstone, where to park and where to find the stores you're looking for.

FIND OUT MORE
SHOPPING TIPS

We know everyone has a responsibility to help stop the spread of COVID-19. Please protect our community by following our simple shopping tips.

FIND OUT MORE
VALET PARKING

Park and shop with ease this Christmas. Enjoy the convenience of Valet Parking with free parcel collection for easy Christmas shopping.

FIND OUT MORE
PARCEL CONCIERGE

Collect your Christmas shopping from the comfort and safety of your car with Parcel Concierge. Order online, over the phone or via email at select stores and have your purchase delivered to your car.

FIND OUT MORE
VIRTUAL QUEUING

Virtual queuing helps stores manage capacity and meet social distancing guidelines. While waiting in a virtual queue, you may continue your shopping elsewhere until you are notified to return, ensuring a convenient and efficient visit to our centre.

FIND OUT MORE
EXTENDED TRADING HOURS

We're giving you more time to shop this Christmas. We encourage you to make use of the extended trading hours for November and December to shop safely and avoid the crowds.

FIND OUT MORE

FREQUENTLY ASKED QUESTIONS

Find the answer to frequently asked questions for Christmas, Santa Photography and centre services.

DO I NEED TO BOOK MY VISIT WITH SANTA?

Yes. This Christmas, Santa Photography is a fully bookable experience. Click here to book your visit with Santa.

WHERE CAN I BUY CHADSTONE GIFT CARDS?

Visit our Christmas Gift Card Shop to purchase Chadtone Gift Cards this festive season. Find out more

Located Ground Level near Victoria’s Secret.

WHAT IS CHADSTONE DOING TO KEEP EVERYONE SAFE IN CENTRE THIS CHRISTMAS?

To support a safe environment, shopping may look a little different this Christmas. We’ve implemented additional measures to help with crowd management, shop front and virtual queuing and increased cleaning and sanitisation. We want to help you, so before you visit please check out our tips and tricks below on how to shop safely and plan your trip.

Across our centre we have a number of safety initiatives in place including:

  • Hand sanitiser at all entrances
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Physical and digital signage and PA announcements reminding customers to keep a safe distance apart
  • Floor decals and physical distancing reference points in key areas
  • Traffic and density management in our carparks and our malls
  • Additional customer service staff to assist with managing social distancing
  • Virtual queuing system to support our stores manage customer capacity limits
  • Designated entry and exit points
  • Queuing areas in high traffic locations and entrances
  • Additional outdoor dining options

When you visit us please ensure you:

  • Plan your shopping trip and use the closest entry to the store you are visiting
  • Shop early and check our website for updates
  • Keep a healthy 1.5 metres distance from other customers and team members
  • Ensure you wear a well fitted face mask
  • Maintain good hygiene including washing your hands or using the hand sanitiser provided
  • Limit the number of people you shop with
  • Book time to shop using the store’s queuing systems

And remember, to respect your fellow shopper and if you feel unwell, please stay home.

Find out more here.

WHAT TIME SHOULD I VISIT TO AVOID CROWDS?

We recommended shopping earlier in the week or before 11am to park and shop with ease.

We also encourage you to plan your visit ahead of time, limiting who you shop with, as well as limiting your time with us.

WHERE IS THIS BEST PLACE TO PARK THIS CHRISTMAS?

We encourage you to plan where you need to shop before arriving at Chadstone this Christmas.

Please visit our store listing or centre map to explore which part of the centre you need to visit.

We recommend parking at the nearest car park closest to the stores you need to visit.

WILL THE CHADSTONE SHUTTLE BUS BE OPERATING THIS CHRISTMAS?

We understand community concern about (COVID-19) Coronavirus and public spaces, and we are proactively taking measures to ensure we continue to be a safe place to visit, work and shop, access products and services.

On this basis, Chadstone’s shuttle bus service is suspended until further notice.

We apologies for any inconvenience and thank you for your support and understanding.

WILL THERE BE A CHRISTMAS SHOW THIS YEAR?

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decisions to not having the Chadstone Christmas Show.

We apologies for any inconvenience and thank you for your support and understanding.

WILL CHADSTONE HAVE LETTERS TO SANTA THIS YEAR?

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decisions to not host letters to Santa.

We apologies for any inconvenience and thank you for your support and understanding.

WILL THERE BE CHRISTMAS CHOIR OR CAROLING THIS YEAR?

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decision to not have a Christmas choir or caroling in centre.

We apologies for any inconvenience and thank you for your support and understanding.

WILL CHADSTONE HAVE A GIFT WRAPPING SERVICE?

Chadstone is not offering a gift wrapping service in centre this Christmas.

Many of our retailers offer gift wrapping. We recommend reaching out to individual retailers to find out more about their gift wrapping offering.

WILL CHADSTONE HAVE 34 HOUR TRADE THIS YEAR?

This year, we have updated our trading hours to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decisions to not to operate for 34 hour trade on the 23 - 24 December.

We are however open
8am - 1am: Wednesday 23 December
7am - 6pm: Thursday 24 December

We apologies for any inconvenience and thank you for your support and understanding.

WILL THERE BE SNOW AT THE SANTA SET THIS YEAR?

Yes. There will be a magical snow storm at the Santa Set every 30 minutes during photography hours.

Located Lower Ground, outside Target.

WILL THERE BE A VIP SHOPPING DAY THIS YEAR? (SHOP 'TIL YOU DROP)

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decisions to not host a VIP night this November and will instead be increasing activity surrounding Black Friday.

Details of black Friday are coming. To be the first to know about the latest offers, events details and news of what’s happening in centre, make sure you’re signed up to become a Chadstone First Member: www.chadstone.com.au/sign-up

WHAT ARE YOUR TRADING HOURS FOR BLACK FRIDAY?

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

We will be open:
Friday 27 and Saturday 28 November: 8am - Midnight
Sunday 29 November: 9am - 9pm
Monday 30 November: 9am - 7pm

More details of black Friday are coming. To be the first to know about the latest offers, events details and news of what’s happening in centre, make sure you’re signed up to become a Chadstone First Member: www.chadstone.com.au/sign-up

WHAT ARE YOUR TRADING HOURS FOR BOXING DAY?

We will be open 6am - 11pm for Boxing Day on Saturday 26 December.

DOES CHADSTONE HAVE ANY CHARITY PARTNERS THIS YEAR?

We are pleased to share that Chadstone will once again pledge a sizeable donation to the Starlight Children's Foundation, the Centre's Christmas charity.

WHERE CAN I GET HELP DOWNLOADING MY SANTA PHOTOS?

For full details and further help on how to view, share and download your images, click here.