THE CHADSTONE APP

To create an account, you will need to download the app from the Apple App store or Google Play and complete the steps to sign up.

You can download the app from the Apple App store or Google Play by searching for “Chadstone”.

The Chadstone app is available on mobile phones with supported operating systems of Android, Version 7 (Nougat) and above or iOS (Apple), Version 12 and above.

The iOS app is available in the App Store if your account is set to Australia. If you are still unable to find the Chadstone app, it may be that the app does not support the operating system running on your mobile device. We support iOS 12 or later. 

The Android app is available in the Google Play Store if your account is set to Australia. If you are still unable to find the Chadstone app, it may be that the app does not support the operating system running on your mobile device. We support Android 7 (Nougat) or later. 

Yes, you can still become a Chadstone First member by subscribing here.

To update your account details, you’ll first need to log in to the app. Visit the home screen and click the profile button with the icon of a person in the upper left corner. Once you have logged in, click ‘Your details’ and then select the field you would like to update. 

For help using the Chadstone app, from the home screen, tap the ‘?’ button in the upper right hand corner. For urgent assistance, you can speak with one of our Concierge members or call.

To unsubscribe from Chadstone emails, first open one of the emails we have sent you, then click the ‘unsubscribe’ link at the bottom of your email. 

To update your account details, you’ll first need to log in to the app. Visit the home screen and click the profile button with the icon of a person in the upper left corner. Once you have logged in, click ‘Your details’ and then scroll to the bottom of the page to tap the ‘Delete Account’ button. 

No, you are not required to create a password for the Chadstone app. 

To update your notifications, you’ll first need to log in to the app. Visit the home screen and click the profile button with the icon of a person in the upper left corner. Once you have logged in, click ‘Notifications’ and then select the settings you would prefer. Be sure to click ‘Update’ to save your settings. 

Yes, you can log in to your existing Chadstone account on a new device, just enter the same email address you used on your previous phone. 

Yes, you still have a Chadstone app account even if you delete the app. If you would like to delete your account, you will need to follow the steps to delete your account prior to deleting the app. 

Your personal information is used to identify you for security purposes and also to tailor your experience using the Chadstone app to your preferences. 

Please see the our privacy policy for more information: https://www.chadstone.com.au/app/privacy-policy

We may ask for your location information in order to improve your experience using the Chadstone app with real time navigation features while you shop.