• EVENT DETAILS
  • COMPETITION
  • MAKE A BOOKING
  • GALLERY
  • FAQS

Chadstone Airways is now boarding!

Entertain your little travellers these school holidays with a fun and educational journey around The Fashion Capital!

From 17 - 23 January, children will have their travel dreams inspired as they check in to Chadstone Airways, let their creativity shine as they customise their passport and then get ready to embark on a fun and educational journey around the centre, featuring stopovers at some of the most inspiring cities from all over the world.

Think Paris, London and Milan!

YOUR JOURNEY
  • Check-in to the Chadstone Airways Terminal located on Lower Ground, outside Target
  • Pick up your passport and have your passport photo taken
  • Customise and colour in your passport
  • Collect your Chadstone Airways destination map upon exit of the main activation space
  • Begin your adventure throughout The Fashion Capital to visit four travel landmarks and stamp your passport at each one
  • Once you have visited and stamped your passport at all four destinations, visit Concierge for the final stamp and gain entry into an exciting prize draw
PRIZES ON OFFER

Once you have completed your round-the-world tour and stamped your passport at each destination around Chadstone – The Fashion Capital, you are then eligible to enter the draw to WIN 1 of 5 Chadstone Family Entertainment Packs, consisting of:

  • 1 x $500 Chadstone Gift Card
  • 1 x $100 Build-A-Bear in-store Voucher
  • 1 x Money Can’t Buy experience at LEGOLAND Discovery Centre
  • 5 x HOYTS Chadstone Movie Tickets
MAKE A BOOKING

Chadstone Airways is a free and bookable event. Walk ups may be accommodated if there are cancellations or no-shows but are strictly subject to availability and places cannot be guaranteed.

To support a safe environment, this is a fully bookable experience and all attending (both adults and children) must be covered by a booking.

Social Q

By booking in, your details will be registered with SocialQ for the purpose of providing government health agencies with the necessary details to quickly trace anyone who has been in contact with a customer or staff member diagnosed with coronavirus. SocialQ will handle your details in accordance with their privacy policy.

VIEW PRIVACY POLICY
GALLERY
FREQUENTLY ASKED QUESTIONS
DO I NEED TO BOOK FOR THE CHADSTONE AIRWAYS ACTIVATION?

Yes, this is a free and fully bookable experience.

HOW DO I BOOK?

Go to www.chadstone.com.au/chadstone-airways and you will see a link to book tickets (or scroll above to ‘Make A Booking’). Bookings can be made by the SocialQ web platform on our centre’s website.

WHAT HOURS IS CHADSTONE AIRWAYS OPEN?

Chadstone Airways arrives Monday, 17 January and is here until Sunday, 23 January. There will be sessions between 11am and 2pm Monday to Sunday.

You can enjoy each session in the main activation space for up to 25 minutes before embarking on your journey around the centre.

WHAT AGES IS THIS SUITABLE FOR?

The activity is intended for Children under 18, but mostly recommended for children aged 3-12 years.

Please note some craft items contain a warning; choking hazard. Small parts. Not for children under 3 years. Some products contain functional sharp points. Please use as intended. Children to be supervised at all times by a parent/guardian.

DO I NEED TO BOOK FOR ADULTS AND CHILDREN?

To support a safe environment our school holiday activation is a fully bookable experience and all individuals intending to attend (both adults and children) must be covered by a booking.

WHAT DO I NEED TO BRING?

Just your imagination and wanderlust 😊

HOW MUCH DOES IT COSTS TO PARTICIPATE?

This school holiday activation is provided free of charge.

DO YOU ACCOMMODATE GROUP BOOKINGS?

Bookings can accommodate groups of up to 4 people.

IS CHADSTONE AIRWAYS ACCESSIBLE BY WHEELCHAIR?

Yes. Chadstone Airways is fully wheelchair accessible. Speak to one of the friendly team members for assistance.

IS THERE PRAM PARKING AVAILABLE?

Yes. Chadstone Airways is large enough to accommodate prams inside the activation space. Speak to one of the friendly team members for assistance.

WHERE IS CHADSTONE AIRWAYS LOCATED?

Lower Ground, outside Target from 17 – 23 January. Click here to view centre map.

WHAT TIME SHOULD I ARRIVE?

Please arrive up to 10 minutes prior to your allocated time slot.

If you arrive earlier than 10 minutes to your booking, feel free to pick up a coffee from one of the surrounding cafes, while you wait for your time slot.

WHAT IF I WANT TO CHANGE MY BOOKING?

If you need to change the date or time of your experience, we will do the best that we can to accommodate your needs, subject to availability. Please do so by clicking the link provided in your SMS confirmation from SocialQ to cancel or reschedule.

I AM LATE AND MISSED MY SESSION – CAN I STILL PARTICIPATE?

Unfortunately, if you missed your session there is no guarantee that we can fit you in to another session. Speak to one of our friendly staff who will try to accommodate another time based on availability.

WHAT ARE THE CONDITIONS OF ENTRY FOR CHADSTONE AIRWAYS?

Click here to see the Conditions of Entry.

HOW LONG DO THE SESSIONS LAST?

The session at the main activation space run for 25 minutes, and then you’re welcome to complete the journey throughout the centre at your own pace.

HOW ARE YOU PROVIDING A COMFORTABLE EXPERIENCE?

Our school holiday experience has been specially designed for customers to enjoy in a comfortable manner. Provisions have been put in place for your happiness and the happiness of staff, these include but are not subject to:

  • The use of hand sanitiser is mandatory at the entrance of Chadstone Airways. Hand sanitising stands will be placed at the entrance and exit of the set.
  • Social distancing is mandatory throughout the experience.
  • Masks must be worn within the set, in conjunction with government guidelines.
  • Regular cleaning of Chadstone Airways to ensure your safety and the safety of others around.
  • The creation of a fully bookable experience, to ensure flow of customers at the set and keep track of attendees.
  • Children must be under parent’s guidance when in Chadstone Airways to ensure social distancing compliance.
  • During booking, you must indicate the number of adults and children attending Chadstone Airways, to keep control over the number of individuals in the set at one given time.
  • All Coronavirus government regulations must be adhered to whilst enjoying Chadstone Airways.

To read more about what Chadstone is doing from a Covid Safe perspective, click here.

DO YOU TAKE WALK UPS?

Yes. Subject to availability. Please speak to one of our friendly staff at Chadstone Airways to arrange.

I HAVE A QUESTION ABOUT MY BOOKING – WHO DO I CONTACT?

If you have questions about an existing or new booking, please contact us by using the online form available at If you have questions about an existing or new booking, please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us

WHAT IS THE CANCELLATION POLICY?

To cancel your booking, please do so by clicking the link provided in your SMS confirmation from SocialQ and following the cancellation prompts.

For any further queries in relation to your booking please contact us by using the online form available at https://www.chadstone.com.au/about/contact-us or call us on (03) 9563 3355.

Please find the Conditions of Entry, inclusive of the cancellation policy, here.

WHERE IS THE BEST PLACE TO PARK?

The closest place to park for Chadstone Airways is Car Park B located near Hoyts. Elevator access is available from Ground Level.

We invite you to enjoy the ultimate in service and convenience with Valet Parking at Chadstone. Go to Chadstone.com.au for more information. Click here to view the car park map.

PARTICIPATING RETAILERS

Chadstone Airways passport holders are invited to enjoy exclusive offers from select retailers throughout the promotion period of 17 - 23 January 2022.

FOR MORE NEWS, FOLLOW US ON SOCIALS

There is no cost for this activity but bookings are required via https://www.chadstone.com.au. The activity is for children aged 3-17. Adults unaccompanied by a child cannot attend. Children under 16 must be accompanied by a parent/guardian. Children aged 16-17 must have parent/guardian consent. Strict activity rules apply including COVID-19 safety measures. All attendees 16+ must be fully vaccinated or have a valid vaccination exemption. Ticket includes 25 minute session of pre-planned craft and activities. Each child receives a “Chadstone Airways Passport” to use during the activity and to take home. By attending the activity you consent to you (and any minors in your care) being photographed and/or filmed for promotional, marketing and advertising purposes. Each child who completes the activity will be eligible to enter the Chadstone Family Entertainment Pack Competition with the approval and prior consent of an adult representative (see competition Ts&Cs at https://www.chadstone.com.au/events-services-terms-conditions). A representative of each child who enters that competition must be or become a Chadstone First member. Chadstone First members receive email updates about the latest offers, event details and news of what is happening in-centre. Subject to availability, you can reschedule if you can no longer make your session time. See here for full Activity Conditions.

Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Australia Day
10:00am - 5:00pm
Thursday
9:00am - 9:00pm
Friday
9:00am - 9:00pm
Saturday
9:00am - 9:00pm
Sunday
10:00am - 7:00pm
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